Heidelinde (Heidi) Kruger
Pakuranga
Summary
Fast-thinking Emergency Medical Technician with 20+ years of experience. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care.
Focused professional skilled in stabilizing and assessing patients in emergency situations. Adept in utilizing medical equipment and instruments to diagnose and treat patients. Possesses strong interpersonal skills to effectively communicate with patients, emergency personnel and medical staff.
Overview
22
22
years of professional experience
Work History
Quality Coordinator
Hato Hone St John
10.2023 - Current
- Develop and co-ordinate quality processes for patient safety incidents, reportable events, coronial inquiries and other enquiries.
- Support and co-ordinate administrative and advisory processes for and behalf of the Head of Clinical Safety and Risk and in collaboration with the wider team.
- Co-ordinate compliance with implementation of quality improvement activities specific to Coronial Investigations and inquiries.
- Monitor effectiveness of Hato Hone St John incident reporting system ReportALL data relevant to patient safety and quality requirements.
- Contribute proactively as a member of the team through putting forward recommendations to enhance service; and attending and actively contributing to appropriate meetings.
- In accordance with organisational policies and procedures, perform other duties as may be required from time to time.
Emergency Medical Technician
Hato Hone St John
04.2002 - 10.2023
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local regulations governing EMS through adherence to policies, procedures, and guidelines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Mentoring and guiding new recruits and AUT students to enable them to efficiently develop their skills and to mentally and physically prepare them to work out in our communities.
- The continues risk assessment of the various situations, conditions and surroundings, encountered during the course of carrying out my duties as an ambulance officer.
- Management of live environments, including supporting families and friends of patients and taking into account their needs as well as the patients.
- Actively managing volatile environments and utilising learned skills to deescalate any heightened and emotive situations.
Education
High School Diploma -
Colenso High School
Napier City, NZ12.1987
Skills
National Certificate in Ambulance
Emergency Medical Technician (EMT)
Peer Support Officer
CPR and First Aid
Critical decision-making skills
Emergency Management
Patient Assessments
Behavioral Emergencies
Attention to Detail
Nonviolent Crisis Intervention
Rapport Building
Languages
German
Native or Bilingual
Timeline
Quality Coordinator
Hato Hone St John
10.2023 - Current
Emergency Medical Technician
Hato Hone St John
04.2002 - 10.2023
High School Diploma -
Colenso High School
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