Heidi Buckett

Abel Tasman Aqua Taxi - Alborn Enterprises

Marahau , Motueka

04.2012 - Current

I answered phone calls and responded to emails.
Managed and checked off boat lists with the Skippers.
Closely worked with and helped train the Operations Managers.
Helped organize allocating of customers onto boats.
Monitored inventory levels and placed orders when needed.
Provided training to new hires on office policies and procedures.
Reviewed contracts for accuracy prior to signing off on behalf of the company.
Ordered supplies and equipment to maintain adequate inventory levels.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Developed and implemented office policies and procedures.
Supervised staff members, organized schedules and delegated tasks.
Responded to customer inquiries via phone or email in a professional manner.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Maintained confidential records relating to personnel matters.
Recruiting and training new employees.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Handled scheduling and managed timely and effective allocation of resources and calendars.
During the winter months, work with the staff at the Abel Tasman Centre. Selling groceries and alcohol to customers in the general store.