Heidi Crawford
Kaikohe,NTL
Summary
Administrative professional with proven history in managing office operations and enhancing team productivity. Effective in coordinating schedules, overseeing communication channels, and improving office workflows. Known for strong interpersonal skills and adaptability to changing demands, ensuring consistent results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administration Officer
The Department of Corrections New Zealand
07.2023 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Maintained confidentiality of sensitive information, adhering to strict ethical guidelines and professional standards.
Lead Security Officer
A1 Security Group
02.2020 - 07.2023
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
Associate Business Manager
Burson Auto Parts
06.2015 - 10.2020
- Implemented innovative solutions that addressed complex business challenges, driving positive outcomes.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
- Conducted regular performance evaluations for staff members, fostering a culture of growth and continuous improvement.
- Maintained a robust pipeline of leads by leveraging various prospecting techniques such as cold calling, networking events, and social media outreach.
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
Education
Associate of Applied Science - Paralegal Studies
International Career Institute
Onling10-2025
Te Pōkaitahi Tikanga (Kaupae 3) - Te Reo Maori
Level IV Te Reo Maori
Te Whare Wananga O Awanuiarangi11-2024
Graduate Certificate - Business Administration And Management
Hikurangi Learning Centre
Hikurangi, NZ11-2000
High School Diploma -
Bay of Islands College
New Zealand11-1997
Skills
- Administrative support
- Office management
- Verbal and written communication
- Report writing
- Behavioural management
- Documentation and control
- Database management
- Court filings
- Document preparation
- Courtroom etiquette
- Computer literate
Certification
- Certified Business and Administrative Professional.
- First Aid Certification.
- Microsoft Office Specialist (MOS) - Microsoft.
- Occupational Safety & Health Administration Certification
- Forklift Operator Certification - Various accredited bodies.
Languages
English
Full Professional
Maori
Native or Bilingual
Timeline
Administration Officer
The Department of Corrections New Zealand
07.2023 - Current
Lead Security Officer
A1 Security Group
02.2020 - 07.2023
Associate Business Manager
Burson Auto Parts
06.2015 - 10.2020
Associate of Applied Science - Paralegal Studies
International Career Institute
Te Pōkaitahi Tikanga (Kaupae 3) - Te Reo Maori
Level IV Te Reo Maori
Graduate Certificate - Business Administration And Management
Hikurangi Learning Centre
High School Diploma -
Bay of Islands College
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