Heidi Jokela
Auckland
Summary
Seasoned Business Analyst offering over 12 years of Information Technology industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Demonstrated success in product roadmap development, market research and data analysis.
Overview
14
14
years of professional experience
Work History
Product Manager
Orikan
07.2023 - Current
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at fortnightly planning sessions.
- Prioritized roadmap in order to achieve product goals and metrics.
- Maintained positive vendor relations to build strong partnerships.
- Liaised with clients to better understand business needs and current market landscape.
Business Analyst
Global Parking Solutions Ltd
02.2014 - 07.2023
- Liaised with customers to understand business needs and translate these into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Generated ad-hoc reports to evaluate specific business requirements.
- Identified patterns and trends in large data sets and provided actionable insights.
Product Development Engineer
Integrated Technology Solutions Ltd
06.2011 - 02.2014
- Researched and recommended improvements to product development plans.
- Collaborated with development team to identify and manage project deliverables for customer orders.
- Drafted clear technical documentation, detailing product design specifications.
- Analyzed and interpreted data to identify trends and recommend improvements.
Support Analyst
Integrated Technology Solutions Ltd
11.2009 - 06.2011
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Responded to customer inquiries and provided technical assistance over email, phone and in person.
- Tested new software and hardware prior to deployment.
- Offered assistance in implementing and developing training programs.
Education
Diploma of Business Systems - Information Technology
Computer Power Institute of Technology
Auckland09.2009
Skills
- Product Lifecycle Management
- Interpersonal Communication
- Product Roadmaps
- Documentation Management
- Technical Support
- Attention to Detail
- Critical Thinking
- Product Vision and Strategy
- Troubleshooting and QA
- Customer Training
- Requirements Gathering
Timeline
Product Manager
Orikan
07.2023 - Current
Business Analyst
Global Parking Solutions Ltd
02.2014 - 07.2023
Product Development Engineer
Integrated Technology Solutions Ltd
06.2011 - 02.2014
Support Analyst
Integrated Technology Solutions Ltd
11.2009 - 06.2011
Diploma of Business Systems - Information Technology
Computer Power Institute of Technology
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