Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Heidi Stowell

Summary

Dynamic and dedicated professional with a strong background in child care and customer service, exemplified during my tenure at Horizons Oscar. Skilled in staff training and development, I foster positive relationships and ensure compliance with health and safety regulations, enhancing program quality and parent satisfaction. First aid and CPR certified, I prioritize safety and well-being.

Overview

9
9
years of professional experience

Work History

2IC Childcare Supervisor

Horizons Oscar
05.2022 - Current
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Stayed current on guidelines to maintain compliant program operations.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Provided exceptional customer service when addressing parental inquiries or concerns regarding their child''s experience at the centre.

Dining Assistant/Laundry Operator/Cafe Server

Lady Wigram Retirement Village
07.2020 - 05.2025
  • Helped maintain overall restaurant cleanliness, including sweeping, mopping, and sanitizing surfaces as needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Established rapport with customers by providing friendly and attentive service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Demonstrated flexibility and adaptability in learning new techniques, equipment operation, and industry trends to stay current with best practices in laundry services.
  • Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.

Columbus Cafe/ Mitre 10

Columbus/ Mitre 10
03.2017 - 07.2020
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

No Degree -

Methven High School
Methven, NZ

Skills

  • Patience and tolerance
  • Professionalism and ethics
  • Parent-teacher collaboration
  • Positive reinforcement
  • Staff training and development
  • Age-appropriate activities
  • Nutrition
  • First aid and CPR certified
  • Teamwork
  • Time management
  • Multitasking
  • Reliability
  • Excellent communication
  • Relationship building
  • Documentation and recordkeeping
  • Health and safety regulations
  • Staff supervision

Accomplishments

    Completed many training courses involving behaviour of children, safety of children, training in ADHD, supervision of staff, understanding children's needs whilst being in our programmes, maintaining a professional relationship with parents/ caregivers and team members.

Interests

  • Volunteering with youth sports programs as a parent help
  • Swimming
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Gym Workouts
  • Shopping
  • Spending time with my family and friends
  • Walking our dog
  • Reading a book

Timeline

2IC Childcare Supervisor

Horizons Oscar
05.2022 - Current

Dining Assistant/Laundry Operator/Cafe Server

Lady Wigram Retirement Village
07.2020 - 05.2025

Columbus Cafe/ Mitre 10

Columbus/ Mitre 10
03.2017 - 07.2020

No Degree -

Methven High School

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Heidi Stowell