Heidi Thompson
Edgecumbe,BOP
Summary
Proven team player with a track record of delivering exceptional customer service at Bunnings Warehouse, adept in safe food handling practices and cash transactions. Skilled in creating a welcoming atmosphere and resolving customer issues promptly, enhancing loyalty. Demonstrates strong adaptability and cleanliness, contributing significantly to team cohesion and operational efficiency.
Overview
12
12
years of professional experience
Work History
Barista
Bunnings Warehouse
Whakatane, BOP
02.2023 - Current
- Adheres to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Exceptional customer service and building rapport with patrons.
- Creates wide variety of hot and cold drinks/food in average shifts.
- Maintaines and operates espresso machines, and other equipment.
- Maintain regular and consistent attendance and punctuality.
- Handle customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interact with customers during hectic periods to promote fun, positive environment.
- Promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Activities Organiser
Bunnings Warehouse
Whakatane, BOP
05.2019 - 02.2023
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Event planning.
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
- Adapted swiftly to unforeseen circumstances during events, implementing contingency plans that minimized disruptions to attendees'' experience.
- Scheduled and organized catering, and staffing to manage event.
- Scheduled and organised community bbq, maintenance and cleaning.
Retail Worker
KFC Restaurant
Whakatane, BOP
02.2017 - 04.2019
- Great customer service.
- Exceptional detail to food safety standards.
- Maintenance/cleaning of equipment. Drinks hoppers, ice bins, fridges and commercial fryers.
- Demonstrated strong communication skills with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Personal Carer
Geneva Healthcare
Papamoa, BOP
06.2012 - 11.2017
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with client to deliver emotional support and companionship.
- Maintained a clean, safe, and organized living environment for client.
- Assisted in medication management for timely administration and accurate dosing.
- Provided transportation to medical appointments and social engagements, supporting patient independence and community involvement.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with meal planning, preparation, and feeding for balanced nutrition aligned with dietary restrictions or preferences.
- Assisted clients with daily living needs to maintain general wellness.
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Safe Food Handling Practices
Timeline
Barista
Bunnings Warehouse
02.2023 - Current
Activities Organiser
Bunnings Warehouse
05.2019 - 02.2023
Retail Worker
KFC Restaurant
02.2017 - 04.2019
Personal Carer
Geneva Healthcare
06.2012 - 11.2017