Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Christine Page

Girrawheen,Perth

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

2
2
years of professional experience

Work History

Retail assistant

Raeward Fresh
Nelson, Nelson
06.2021 - 07.2022
  • Raeward Fresh Butchery Tasman
  • Job included,
  • Trayed, weighed and wrapped meat products for a busy fast paced retail shop, also vacuum packed meat products for wholesale orders.
  • Served customers. Assisted customers with orders eg taking orders, collecting completed orders, taking orders over the phone.
  • Displaying meat in the retail shop insuring stock was rotated correctly.
    Temperature checks
  • Whilst insuring all dates were correct and everything was written down for traceability purposes
  • Also insuring whilst packing meat all correct health and safety was followed to prevent cross contamination
  • Balanced and organised cash register by handling cash, counting change and setting up for the day

Check Out Operator

Fresh Choice Takaka
02.2020 - 04.2021
  • Monitored Self check out to identify problems and assist customer use
  • Answered phone calls to provide general information or notify customers of lost cards
  • Trained 40 new employees on the use of the scanners and cash register
  • Assisted customers with product location and information
  • Verified identification accurately for alcohol purchases
  • Scanned customer purchases and packed items properly
  • Resolved issues regarding customer complaints when necessary
  • Welcomed customers politely
  • Handled cash and card payments accurately
  • Promoted items on special and encouraged return patronage.

Front of House staff

The Wholemeal Cafe
Takaka
12.2019 - 02.2020
  • Served food and beverages in a timely manner
  • Attended to customer requirements to ensure a pleasant experience
  • Engaged with kitchen staff to assist with fast and efficient service
  • Maintained high standard of cleaning of all surfaces and ensured seating was available to meet customer needs
  • Carried out my role under pressure of large numbers of summer tourists to ensure the best possible customer satisfaction was a positive experience

Education

High School Diploma -

Golden Bay High School
Takaka, NZ
10.2020

Skills

  • Team Participation: I'm able to work well with others in the workplace also good working alone and using initiative to adapt to improve customer satisfaction
  • Cash Register operation:
  • I am fully competent at all aspects of using check out facilities
  • Scanner operations: Fully competent at scanning products and with installation of new self service scanners, I was often asked to assist customers
  • Product Recommendations and customer advice: I have excellent product knowledge and am able to guide customers in use of alternative products during times when stock was delayed by COVID restrictions
  • Problem resolution: I have been able to de-escalate conflict and tension when some customers were unwilling to comply with store rules and I am able to politely but firmly explain these rules to customers who do not agree with company policy
  • Customer Care: I'm professional in dealing with customers and go out of my way to ensure that customers have a satisfying and pleasant shopping experience
  • ID Verification: As part of my role I have been alert to the law regarding the sale of alcohol and ensured that identification complied with the law
  • Personal presentation: I am professional in my personal presentation and greet customers with a smile and helpful demeanour
  • Answering phone calls and assisting customers with any questions, enquires or complainants
  • Sales and Promotions
  • Adaptable and Flexible
  • Building Customer Loyalty
  • Engaging with Diverse Customers

Timeline

Retail assistant

Raeward Fresh
06.2021 - 07.2022

Check Out Operator

Fresh Choice Takaka
02.2020 - 04.2021

Front of House staff

The Wholemeal Cafe
12.2019 - 02.2020

High School Diploma -

Golden Bay High School
Heidi Christine Page