Heilala Uaisele
Mt Roskill ,Auckland
Summary
Driven Assistant Manager with a proven track record at Lovana Joinery & Maintenance, enhancing customer satisfaction and boosting sales through strategic planning and effective merchandising. Excelled in staff development and performance evaluations, leveraging skills in Retail Operations Management and team motivation. Achieved significant improvements in operational efficiency and employee morale, fostering a collaborative and results-driven work environment.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Lovana Joinery & Maintenance
Wesley Auckland
07.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Teacher Aid
Central Auckland Specialist School
Auckland
01.2018 - 12.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Packing Operator
Holdson Limited , NZ
Avondale
05.2002 - 09.2003
- Maintained a clean and organized work environment, optimizing productivity and minimizing errors.
- Kept production lines running smoothly and efficiently at all times.
- Collaborated with team members to meet daily packing quotas, consistently achieving targets.
- Assisted in training new employees on packing procedures, increasing overall team performance.
Till Operator
Wendy’s
Auckland
09.2001 - 03.2002
- Maintained a well-organized workspace for improved efficiency during busy periods.
- Collaborated with colleagues to maintain a clean and inviting store environment that enhanced the overall shopping experience for customers.
- Enhanced customer satisfaction by providing efficient and accurate transactions at the till.
- Reduced wait times for customers by quickly processing payments and issuing receipts.
- Demonstrated excellent multitasking abilities by managing multiple tills simultaneously during peak hours.
- Increased operational efficiency by assisting with restocking shelves and maintaining product displays when not attending to customers at the till.
- Contributed to increased sales by promoting store loyalty programs and special offers to customers during checkout.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Managed high-pressure situations effectively by maintaining composure and completing transactions efficiently during busy periods or technical difficulties.
- Built rapport with regular customers through friendly interactions, fostering loyalty to the store brand.
- Assisted in training new till operators, sharing best practices and company policies to improve overall team performance.
- Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
- Adhered strictly to company cash handling policies and procedures, minimizing discrepancies and maintaining accountability for till funds.
- Aided in maintaining store security protocols through vigilant observation of potential risks or suspicious activity within the retail space while manning the till area.
- Ensured compliance with company policies regarding refunds, exchanges, and discounts while processing transactions.
- Implemented loss prevention strategies by carefully monitoring transactions for signs of fraud or theft.
- Provided support to the sales team by cross-selling related products or services when appropriate during customer transactions.
- Balanced cash drawers accurately at shift changeovers, ensuring seamless transitions between staff members on duty.
Education
Bachelor Of Business Administration - Business Administration
Mt Roskill Grammar School
Mount Roskill, AUK12.2017
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Supervision
Staff Training and Development
Retail Operations
Marketing knowledge
Recruiting and interviewing
Sales Strategies
Customer Relationship Management (CRM)
Retail Operations Management
Strategic Planning
Staff Development
Employee Performance Evaluations
Employee performance evaluation
Business Administration
Google Drive
Languages
Tonga
Full Professional
Niuean
Native or Bilingual
Timeline
Assistant Manager
Lovana Joinery & Maintenance
07.2019 - Current
Teacher Aid
Central Auckland Specialist School
01.2018 - 12.2018
Packing Operator
Holdson Limited , NZ
05.2002 - 09.2003
Till Operator
Wendy’s
09.2001 - 03.2002
Bachelor Of Business Administration - Business Administration
Mt Roskill Grammar School