Heimoana Fahina
Auckland,AUK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Have 5+ years of customer services experienced and willingness to take on added responsibilities to meet team goals. A people person with great enthusiasm and passion for flying as well the innate ability to smile and welcome passengers on a daily basis. A team player, sense of pride, physically fit, and strong problem solving.
Overview
6
6
years of professional experience
Work History
Food and Beverage Attendant
Emirates Leisure Retail
10.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
Retail Assistance
JD's Sports
10.2022 - Current
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
Checkouts Supervisor
Countdown
02.2017 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
LCQ License And Temporary Liquor License -
Auckland Council
Auckland, NZFirst Aid Certificate -
Red Cross
Auckland, NZCertificate Level 4 - Tourism, Airlines And Flight Attendant Operations
New Zealand School Of Tourism
Auckland, NZ07.2022
Certificate - Business Level 4
Auckland University of Technology
Auckland, NZ01.2018
High School Diploma -
Liahona High School Year 10- 13
International School12.2014
Skills
- Proper Storage Procedures
- Persuasive Approach
- Work Coordination
- Menu Memorization
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Telephone Management
- Time Management
- Teller Transactions
- Public Interaction
- Aircraft Safety Checks
- Passenger Behaviour Monitoring
- Emergency Care
- Passenger Support
- International Regulations
- Pre-Flight Briefings
- Speech Clarity
- Active Listening
- Government Regulations
- Health and Safety Procedures
- Service Quality
- Fire Extinguishers
- Boarding Procedures
- Emergency Procedures Knowledge
- Verbal and Written Communication
- Baggage Handling
- Conflict Mediation
- Food and Beverage Knowledge
- Ticket Checks
- Flight Training
- Takeoff Instructions
- Passenger Care
- Conflict Resolution Techniques
- Regulation and Compliance Monitoring
References
Roohi Bhalla - Travel Aviation, Flight Attendant Trainer’s
New Zealand School of Tourism
Level 6, 360 Queen Street, Auckland 1141, NZ
DX CX10010 | Ph +64 9 303 0181
Email roohibhalla@nzschooloftourism.co.nz
Jay Bhatt - Tourism Trainer
New Zealand School of Tourism
Level 6, 360 Queen Street, Auckland 1141, NZ
DX CX10010 | Ph +64 9 303 0181
JayBhatt@nzschooloftourism.co.nz
Vahid Nasr -Multi-site Manager
Emirates Leisure Retail (NEW ZEALAND) PTY LTD
Auckland Airport, George Bolt Memorial Drive
Auckland - 2022
Mobile: +64274436506
Email: Vahid.N@emirateslr.co.nz
Morgan Henare – Checkouts Manager
Contact:- 02040807607
Email: storemanager.aucklandcity@countdown.co.nz
Timeline
Food and Beverage Attendant
Emirates Leisure Retail
10.2022 - Current
Retail Assistance
JD's Sports
10.2022 - Current
Checkouts Supervisor
Countdown
02.2017 - Current
LCQ License And Temporary Liquor License -
Auckland Council
First Aid Certificate -
Red Cross
Certificate Level 4 - Tourism, Airlines And Flight Attendant Operations
New Zealand School Of Tourism
Certificate - Business Level 4
Auckland University of Technology
High School Diploma -
Liahona High School Year 10- 13
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