Heine Jonker
Christchurch,Canterbury
Summary
Accomplished Field Service Engineer with a proven track record in troubleshooting and repair, demonstrated at ParagonCare NZ through effective onsite and remote support. Skilled in customer complaint resolution and system diagnostics, ensuring high satisfaction rates. Expertise in equipment installation and time management, showcasing a blend of technical proficiency and organizational skills.
Overview
43
43
years of professional experience
Work History
Field Service Engineer
ParagonCare NZ
07.2024 - Current
- Performed onsite repairs ,installation, modification and maintenance of X Ray systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Remote Customer Support plus support Engineers in other regions .
Field Engineer
Quantum Healthcare
10.2019 - 07.2024
- Performed onsite repairs ,installation, modification and maintenance of X Ray systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Remote Customer Support plus support Engineers in other regions .
Service Supervisor +Field Engineer
Carestream Health
03.2007 - 10.2019
- Supervise and manage engineers on day to day and all other management tasks associated with a managing a team of service engineers
- Negotiate Service contracts and deal with all Customers In NZ on any issues that arise .
- Performed onsite repairs ,installation, modification and maintenance of X Ray systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Remote Customer Support plus support Engineers in other regions .
Specialist Service Engineer
Kodak Healthcare
08.1997 - 03.2007
- Performed onsite repairs ,installation, modification and maintenance of X Ray systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Remote Customer Support plus support Engineers in other regions and Australia .
Senior Telecom Technician
Telkom SA
01.1985 - 04.1996
- Provided customer service through communication and prompt resolution of reported issues.
- Maintained accurate records of equipment inventory, enabling efficient allocation of resources and timely repairs.
- Maintained and repaired Digital and Data communication systems .
- Provided maintained and installed Data and Digital communication connections for major companies and government services in South Africa via the Data Test Centre in Port Elisabeth SA.
Leading Seaman . Coxswain
South African NAvy
01.1982 - 12.1983
- Two Years national Service .
Education
. - Engineering Electrical
PE Technicon
Port Elizabeth .12.1986
Skills
- Remote Support
- Troubleshooting and repair
- On-Site Support
- Equipment Installation
- Customer Complains resolution
- System diagnostics
- Time management
Timeline
Field Service Engineer
ParagonCare NZ
07.2024 - Current
Field Engineer
Quantum Healthcare
10.2019 - 07.2024
Service Supervisor +Field Engineer
Carestream Health
03.2007 - 10.2019
Specialist Service Engineer
Kodak Healthcare
08.1997 - 03.2007
Senior Telecom Technician
Telkom SA
01.1985 - 04.1996
Leading Seaman . Coxswain
South African NAvy
01.1982 - 12.1983
. - Engineering Electrical
PE Technicon
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