HELEINE FISI’IAHI
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
7
7
years of professional experience
Work History
Property Manager
BARFOOT and Thompson
01.2023 - 01.2024
- Doing Arrears (Rent and water bills), Dealing with the tenants, Inspections the house, Report and payment, Do some training for the new staff, Handling maintenance requests, Filling vacant units, Potentially setting the budget for the property, Collecting rent on behalf of the owner, Appraisal, Meeting with Owner, Advertise the property to the market, Inspections reports, Responding to emails, Phone Answer
Motel Manager/Building Manager
Remuera motor lodge
Remuera
12.2021 - 01.2023
- Administrator/Motel Receptionist, Responsibilities: Manage the business and create records of how to run day by day, Hiring new staff, Data entry, Quotes provide, welcome and greet guests and answer and direct incoming calls, inform guests of hotel rates and services confirm reservations for guests, register and check guests and ensure proper room allocation, confirm relevant guest information and verify guest's payment method, verify and imprint credit cards for authorization, issue room keys and direct guests to their rooms, maintain clear and accurate records of guest room bookings, compute all guest billings, accurately post charges to guest rooms and house accounts, receive and transmit messages for guests, retrieve mail, packages and documents such as faxes for guests, listen and respond to guest queries and requests both in-person and by phone, provide accurate information about local attractions and services, liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests, complete and maintain any incident reports, daily activity reports or other reports requested by management, manage conference room bookings and scheduling, close guest accounts and check guests out, review accounts and charges with guests during the check-out process, process accurate payment of guest accounts, inform housekeeping when rooms have been vacated and are ready for cleaning, monitor visitors to the hotel, enforce rules and policies of the hotel, maintain a neat and orderly front desk and reception area, Look after the staff, Paying bills and order stuff for motel, Attending meeting and conference
Health Care Assistant
Manawanui Healthcare
East Tamaki
12.2018 - 05.2021
- Responsibilities: Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager, Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming, Bathe patients, Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care, Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert, Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets, Check patients' pulse, temperature, and respiration, Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness, Perform a variety of duties as requested by client, such as obtaining household supplies or running errands, Direct patients in simple prescribed exercises or in the use of braces or artificial limbs, Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation, Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine, Care for children who are disabled or who have sick or disabled parents, Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship, Change dressings
Survey Officer for businesses
Ministry of Labour and Commerce
Tonga
07.2017 - 11.2017
- Responsibilities: Survey all the business in Tonga about their profit every month and year, Check their product
Primary Teacher
Mamaloa Primary School
Tongatapu
01.2017 - 06.2017
- Responsibilities: Teaching Mathematics: Class 5, Teaching English: Class 1, Teaching Health Class 4&3
Pearl Survey Officer for Secondary and Primary
Department Ministry of Education
Tonga
01.2017
- Responsibilities: Survey was based on Class 1- class 3, The survey is about how to read, pronounce the Vowel and new words, Encourage the children to do reading
Education
Bachelor of Tourism Management -
Auckland Institute of Studies
01.2018
Diploma in Teaching Level 5 & 6 (Primary/Lower Secondary) -
Tupou Tertiary Institute
01.2016
Skills
- Excellent customer service
- Dependable
- Fast learner
- Excellent worker
- Honest
- Self-sufficient
- Helpful and supportive
- Computer Skills-proficient with MS Office
- Property Management
- Tenant relations
- Maintenance Scheduling
- Business Administration
- Business Development
- Skilled multi-tasker
- Lease Renewals
- Rent collection
- Marketing and Advertising
- Property Inspections
References
- Dr Semesi Taumoepeau, Head of Tourism Department, Auckland Institute of Studies, 845 56 06, semisi@ais.ac.nz
- Anna Addison, School Manager / Lecturer, Auckland Institute of Studies, 0211672683, anna@ais.ac.n
- Kilisimasi Lutui, Team Leader, Manawanui health care, 0272363122
- Talolo, Private home care, Team Leader, 0225164017
Timeline
Property Manager
BARFOOT and Thompson
01.2023 - 01.2024
Motel Manager/Building Manager
Remuera motor lodge
12.2021 - 01.2023
Health Care Assistant
Manawanui Healthcare
12.2018 - 05.2021
Survey Officer for businesses
Ministry of Labour and Commerce
07.2017 - 11.2017
Primary Teacher
Mamaloa Primary School
01.2017 - 06.2017
Pearl Survey Officer for Secondary and Primary
Department Ministry of Education
01.2017
Bachelor of Tourism Management -
Auckland Institute of Studies
Diploma in Teaching Level 5 & 6 (Primary/Lower Secondary) -
Tupou Tertiary Institute
Similar Profiles
Srinivas RANGUSrinivas RANGU
Real Estate Agent at Barfoot and ThompsonReal Estate Agent at Barfoot and Thompson
Deepti BirariDeepti Birari
Software Trainer at Barfoot And ThompsonSoftware Trainer at Barfoot And Thompson
Jeroen GrundemannJeroen Grundemann
Real Estate Agent at Barfoot and ThompsonReal Estate Agent at Barfoot and Thompson