Helen Aberahama
Palmerston North
Summary
Dynamic professional with a proven track record in office administration and culinary management, notably at Virtue Ear Care and Middle of Mauke. Excelled in enhancing customer service and streamlining operations, leveraging strong organizational abilities and teamwork. Achieved significant improvements in client satisfaction and operational efficiency without compromising quality.
Overview
3
3
years of professional experience
Work History
Receptionist
Virtue Ear Care
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Chef Manager
Middle of Mauke
11.2022 - 09.2024
- Conducted regular quality control checks on all dishes before serving, maintaining high standards of presentation and taste.
- Coordinated with the cafe owner on strategic planning, staffing decisions, and marketing initiatives to drive business growth and success.
- Mentored junior chefs on advanced cooking techniques and recipe development processes.
- Established strong relationships with local vendors, securing access to premium ingredients at competitive prices.
- Implemented effective portion control measures that reduced overall food costs without compromising quality or customer satisfaction.
- Maintained a clean and organized kitchen workspace, adhering to strict health and safety guidelines.
- Trained new kitchen staff members on proper cooking methods, safety procedures, and cafe policies.
- Handled catering orders for special events, showcasing the cafe''s culinary expertise to a wider audience.
- Developed innovative recipes for daily specials, resulting in increased sales and positive customer feedback.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Set up and broke down kitchen for service.
Takeaway Manager
Katos Store
09.2021 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Collaborated with team members to achieve overall store goals and objectives.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Cleaned and maintained work areas, equipment and utensils.
- Assisted in setting up and breaking down kitchen stations.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
- Pushed, pulled and transported large loads and objects.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor - Early Childhood Education
Te Pukenga of Skills And Technology in Trading
Palmerston North, NZ11-2027
NCEA Level 1,2,3 -
Tereora College
Nikao,Rarotonga,CK11-2018
No Degree -
Avatea School
Nikao,Rarotonga,Ck12-2012
Skills
- Strong Organizational Abilities
- Time management
- Telephone skills
- Data entry
- Office administration
- File management
- Greeting and seating clients
- Teamwork and collaboration
- Customer service
- Flexible schedule
- Computer skills
- Workplace safety
- Friendly and outgoing
Languages
English
Native or Bilingual
Cook Island Maori
Native or Bilingual
Timeline
Receptionist
Virtue Ear Care
09.2024 - Current
Chef Manager
Middle of Mauke
11.2022 - 09.2024
Takeaway Manager
Katos Store
09.2021 - 11.2023
Bachelor - Early Childhood Education
Te Pukenga of Skills And Technology in Trading
NCEA Level 1,2,3 -
Tereora College
No Degree -
Avatea School
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