Results-driven manager with expertise in operational management and customer service. Proven ability to resolve conflicts and enhance team performance, ensuring high guest satisfaction and operational efficiency.
Overview
25
25
years of professional experience
Work History
Manager
Dunedin Holiday Park
Dunedin, OTA
06.2024 - Current
Oversaw daily operations to ensure seamless guest experiences at Dunedin Holiday Park.
Managed staff schedules and delegated tasks to improve park operations efficiency.
Coordinated maintenance requests to uphold facility standards and enhance guest satisfaction.
Trained new employees on customer service protocols and park policies.
Created promotional materials that increased visitor engagement and enhanced park visibility.
Resolved guest inquiries and concerns promptly, maintaining a positive environment.
Monitored staff performance and addressed issues to ensure consistent service quality.
Provided leadership during organizational changes to navigate crisis situations.
Manager
Firth Concrete
Fitzroy, New Plymouth
01.2001 - 05.2024
Supervised daily trucking operations, ensuring compliance with safety regulations.
Trained new drivers on company policies and operational procedures.
Conducted performance evaluations to deliver constructive feedback, improving driver performance.
Monitored vehicle maintenance to ensure timely repairs, enhancing fleet reliability.
Resolved logistics and delivery issues promptly to minimize disruptions.
Analyzed GPS tracking data to enhance routing efficiency.
Developed cost-reduction strategies for fuel consumption and labor hours, optimizing operational expenses.
Investigated accidents involving company vehicles and documented findings.