Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Helen Cheyne

Dunedin,OTA

Summary

Results-driven manager with expertise in operational management and customer service. Proven ability to resolve conflicts and enhance team performance, ensuring high guest satisfaction and operational efficiency.

Overview

25
25
years of professional experience

Work History

Manager

Dunedin Holiday Park
Dunedin, OTA
06.2024 - Current
  • Oversaw daily operations to ensure seamless guest experiences at Dunedin Holiday Park.
  • Managed staff schedules and delegated tasks to improve park operations efficiency.
  • Coordinated maintenance requests to uphold facility standards and enhance guest satisfaction.
  • Trained new employees on customer service protocols and park policies.
  • Created promotional materials that increased visitor engagement and enhanced park visibility.
  • Resolved guest inquiries and concerns promptly, maintaining a positive environment.
  • Monitored staff performance and addressed issues to ensure consistent service quality.
  • Provided leadership during organizational changes to navigate crisis situations.

Manager

Firth Concrete
Fitzroy, New Plymouth
01.2001 - 05.2024
  • Supervised daily trucking operations, ensuring compliance with safety regulations.
  • Trained new drivers on company policies and operational procedures.
  • Conducted performance evaluations to deliver constructive feedback, improving driver performance.
  • Monitored vehicle maintenance to ensure timely repairs, enhancing fleet reliability.
  • Resolved logistics and delivery issues promptly to minimize disruptions.
  • Analyzed GPS tracking data to enhance routing efficiency.
  • Developed cost-reduction strategies for fuel consumption and labor hours, optimizing operational expenses.
  • Investigated accidents involving company vehicles and documented findings.

Education

Business Management

Massey University
Palmerston North, NZ
02-1999

Skills

  • Project management
  • Operational management
  • Team leadership
  • Attention to detail
  • Effective communication
  • Problem solving
  • Customer service
  • Conflict resolution

Timeline

Manager

Dunedin Holiday Park
06.2024 - Current

Manager

Firth Concrete
01.2001 - 05.2024

Business Management

Massey University
Helen Cheyne