Helen Gerrard
Parklands,Christchurch
Summary
Accomplished Sales leader recognised for building high-performing teams. Combines strong interpersonal skills, focus on excellent customer satisfaction rates and strong team dynamics.
Expertise in developing and motivating sales teams, and success in fostering positive relationships with customers and colleagues; effective at collaborating with all levels of the organization to drive business goals.
Overview
35
35
years of professional experience
Work History
Regional Operations Manager General & Specialists
Lumino the Dentists
01.2021 - Current
- Responsible for managing 8 Lumino specialist practices and 9 general dental practices across NZ.
- Support and mentors healthcare professionals in managing teams and enhancing patient care delivery.
- Conducts regular team meetings to evaluate performance and progress.
Sales Manager
3M NZ Ltd
07.2016 - 12.2020
- Oversaw operations of 4 sales representatives plus coordination with product and marketing personnel.
- Developed team and individual incentive structures fostering healthy competition and mutual support.
- Focused on establishing trusted adviser relationships with customers.
- Enhanced brand reputation through outstanding service quality and responsiveness to client needs.
- Utilised salesforce in supporting the team to progress opportunities, increased visibility for the senior team in Australia, and aided the marketing team in developing communications. Ensured seamless customer interactions by recording every contact in Salesforce.
- Managed scientific affairs and channel operations, ensuring strategic alignment with company objectives.
- Delivered exceptional customer support resulting in endorsements from third-party key opinion leaders.
- Coordinated events to ensure seamless execution.
- Recognized as the top-performing ANZ 3M Oral Care sales team for 2016, 2017, and 2019.
Sales Executive
3M NZ Ltd
01.2008 - 06.2016
- Achieved highest performance among peers by securing top sales honors at ANZ 3M Oral Care during three key years.
- Cultivated relationships with South Island dental practices to foster new opportunities for 3M product procurement.
- Sustained long-term relationships with loyal clients.
- Facilitated customer evaluation of products, enhancing their understanding and decision-making process.
- Coordinated research projects at University of Otago Dental School.
Canstaff Ltd
01.2005 - 12.2007
- Engaged in staffing responsibilities part-time within a recruitment firm.
- Managed international candidate outreach for company's marketing campaigns.
Regional Sales Manager
Denplan UK Ltd
01.1999 - 12.2004
- Led a team of combined sales representatives and account managers, including in-practice support team of 8 members.
- Managed UK's highest achieving sales team for duration of 2002-2003.
- Achieved success through mentoring the team to deliver excellent customer service and dedicated client engagement.
Libran management company
01.1997 - 12.1999
- Collaborated with dental clinics to optimize customer experience and drive revenue growth.
- Requested by Denplan to assume management duties.
Sales Consultant
Denplan UK Ltd
01.1990 - 12.1996
- Joined as sales consultant to uncover new business opportunities.
- Contributed to growth, now serving over 1.5 million registered dental plan patients.
- Executed training sessions focused on equipping dental staff with sales skills.
Education
Certificate in dental nursing -
Birmingham University Dental School
Birmingham UKSkills
- Excellent interpersonal skills
- Empowers high-performing sales team
- Confident with Salesforce
- Business development and planning
References
- Robert Cooper, ANZ Sales Manager at 3M 027 495 7931
- Craig Kirkland, General Manager Lumino (current manager)
Further training
- Sales leadership training
- Conflict resolution
- Coaching and mentoring
- Value selling skills
- Insights Discovery personality preferences
- DiSC workplace styles.
Affiliations
- Walking and mountain biking
- Cooking and entertaining
- Gardening
Timeline
Regional Operations Manager General & Specialists
Lumino the Dentists
01.2021 - Current
Sales Manager
3M NZ Ltd
07.2016 - 12.2020
Sales Executive
3M NZ Ltd
01.2008 - 06.2016
Canstaff Ltd
01.2005 - 12.2007
Regional Sales Manager
Denplan UK Ltd
01.1999 - 12.2004
Libran management company
01.1997 - 12.1999
Sales Consultant
Denplan UK Ltd
01.1990 - 12.1996
Certificate in dental nursing -
Birmingham University Dental School