Helen Milligan
Blenheim,MBH
Summary
Proven track record in enhancing operational efficiency and safety at Rentokil-initial, showcasing expertise in chemical handling and inventory management. Demonstrated leadership in training teams and fostering professional growth. Excelled in problem-solving and customer service, significantly improving client satisfaction and collaboration. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Hygiene Service Technician
Rentokil-initial
07.2018 - Current
- Efficiently managed scheduling and route planning, ensuring punctual service delivery across multiple locations daily.
- Adhered strictly to safety protocols while handling cleaning chemicals and equipment, minimizing accidents or incidents on-site at client facilities.
- Streamlined inventory management for hygiene supplies, resulting in reduced waste and cost savings.
- Provided comprehensive training for new hires, fostering a culture of teamwork and professionalism.
- Employed excellent problem-solving skills to troubleshoot and resolve unexpected issues during service calls, ensuring minimal downtime for clients.
- Regularly participated in team meetings to share best practices among peers, fostering collaboration and continuous improvement efforts within the department.
- Acted as a brand ambassador by upholding high standards of professionalism and representing the company positively in all interactions with clients and colleagues.
- Addressed customer concerns promptly and effectively, resolving issues to maintain lasting professional relationships.
Cafe Manager
Person 2 Person Trust
07.2013 - 12.2016
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
Office Administrative Assistant
0800Wepaint
09.2012 - 07.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Education
High School Diploma -
Bulmershe Comprehensive
Reading UK01.1983
Skills
- Chemical Handling
- Technical knowledge
- Hazardous waste management
- Biohazard Disposal
- Personal Protective Equipment
- Safety Training
Additional Information
Customer Service is very important to me and as you can see from my employment history I always choose a customer facing role.
I always give 100% to the role.
We are the face of the company we represent therefore creating a positive customer experience is very important in building relationships. I am passionate about building meaningful relationships with customers and ensuring their satisfaction and success.
Timeline
Hygiene Service Technician
Rentokil-initial
07.2018 - Current
Cafe Manager
Person 2 Person Trust
07.2013 - 12.2016
Office Administrative Assistant
0800Wepaint
09.2012 - 07.2013
High School Diploma -
Bulmershe Comprehensive
Similar Profiles
Margeaux Angenica CalubMargeaux Angenica Calub
Administrative Assistant at Rentokil InitialAdministrative Assistant at Rentokil Initial
William R. WeeksWilliam R. Weeks
Operations Manager at Rentokil InitialOperations Manager at Rentokil Initial
Brian DannerBrian Danner
Operations Manager at Rentokil InitialOperations Manager at Rentokil Initial