Helen Naqamu
Auk
Summary
Hi there, my name is Helen Naqamu and I am 31 years old. I am currently on Parental leave looking after my 5 month old daughter Lusiana. My paid leave had ended 27th July. I am currently employed full time with Harvey Norman in the Online department. I am looking for a more flexible job preferably work from home so I can look after my daughter at the same time. I have 10 years worth of experience with customer service face to face, over the phone and Live Chat. I am willing to learn and work my way up the ladder. I am a team player but I can also work on my own. I am willing to start at entry level to prove my worth.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Harvey Norman Online
04.2021 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Customer Service Representative
Number One Shoes
05.2015 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
No Degree - Business Administration
Manukau Institute of Technology
AucklandSkills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Telephone etiquette
- Data entry
- Microsoft outlook
- Building rapport
- Relationship building
- Product knowledge
- Live chat support
- Microsoft Office Suite
- Sales closing
- Service upselling
- Appointment scheduling
- Store maintenance
- Order fulfillment
- Delivery scheduling
- Payment processing
- Order processing
- Key holder experience
Timeline
Customer Service Specialist
Harvey Norman Online
04.2021 - Current
Customer Service Representative
Number One Shoes
05.2015 - 12.2020
No Degree - Business Administration
Manukau Institute of Technology
Similar Profiles
Stephen O'HaraStephen O'Hara
Sales Assistant at Harvey Norman OnlineSales Assistant at Harvey Norman Online
Manel KahlaManel Kahla
Operations Coordinator/Fraud Analyst at Harvey Norman OnlineOperations Coordinator/Fraud Analyst at Harvey Norman Online
Neivetha NimalNeivetha Nimal
Junior Accounts Clerk at Harvey NormanJunior Accounts Clerk at Harvey Norman
Stella HoffStella Hoff
Babysitter at Family MembersBabysitter at Family Members
Josiah AndrewJosiah Andrew
Youth Worker at Oranga TamarikiYouth Worker at Oranga Tamariki