Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Wright

Dunedin,Roslyn

Summary

Motivated business professional bringing 30 plus years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Creative Business Owner with exceptional background spent in Hospitality and Information Technology. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

34
34
years of professional experience

Work History

Business Owner/Operator

RHUBARB
11.2004 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Telecommunications Manager

Cadbury Confectionery Limited
08.1993 - 01.2003
  • Boosted team performance and work quality by enhancing training.
  • Monitored service quality to support customer needs and promote loyalty.
  • Managed and integrated telecommunications services and systems across [Type] region.
  • Evaluated RFP responses and set up favorable pricing.
  • Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
  • Monitored and analyzed system performance, such as network traffic, security and capacity.
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Installed and maintained systems and analyzed users' needs.
  • Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.

Information Technology Manager

Rothmans
02.1989 - 08.1993
  • Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
  • Researched and recommended innovative and automated approaches to routine tasks.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.

Education

High School Diploma -

Sacred Heart Girls' College
12.1974

Skills

  • Strategic Marketing
  • Cleanliness Standards
  • Personnel Management
  • Employee Motivation and Performance
  • People and Culture
  • Microsoft Office 365
  • Quality Control Planning
  • Adaptable and Flexible
  • Change and Growth Management
  • Analytical and Critical Thinker
  • Systems Thinker
  • Strategic Planning
  • Effective Communicator and Public Speaker
  • Articulate Communication
  • Management Team Leadership
  • Departmental Coordination
  • Approachable and Outgoing
  • Staff Management
  • Customer Relationship Management
  • Invoice Reconciliation
  • Coaching and Mentoring
  • Supplier Relations
  • Food and Beverage Management
  • Employee Training
  • Managing Employee Relations
  • Technical Proficiency

Timeline

Business Owner/Operator

RHUBARB
11.2004 - Current

Telecommunications Manager

Cadbury Confectionery Limited
08.1993 - 01.2003

Information Technology Manager

Rothmans
02.1989 - 08.1993

High School Diploma -

Sacred Heart Girls' College
Helen Wright