Helena Otukolo
Auckland,AUK
Summary
I worked in the the customer service for more then 5 years and I certainly believe that working in an environment surrounded by new faces does help me build up my confidence and gain the ability to share ideas. I am passionate about developing new skills and learning as I go. If I make a mistake, I am willing to fix it immediately and move forward from it. I am outgoing, and I love getting work done as soon as tasks are handed out, or if tasks aren’t given, I like to use my common sense and see what needs to be done. I believe that efficiency is one of the key aspects which supports any working environment to build a wider and faster business. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Auckland Airport
Assistance
Mangere , Auckland
11.2023 - Current
- Ensured compliance with all Federal Aviation Administration regulations and airport safety standards.
- Inspected packages for damage or tampering prior to loading onto delivery trucks.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided customers with information on parcel status and estimated time of arrival.
- Used portable electronic scanner to track parcels and record tracking progress.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Kmart
Retail assistance
Manukau , Auckland
08.2018 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Level 3 Police -
Msl
Manukau, NZ02-2024
Level 2 Police -
Msl
Manukau, NZ06-2023
High School Diploma -
Tangaroa College
Otara 12-2016
Some College (No Degree) -
Otahuhu College
Otahuhu, NZSkills
- Team Leadership and Motivation
- Organizational and Planning Skills
- Budgeting and cost control
- Interdepartmental communication
- Problem-solving abilities
- Relationship Building
- Team building
- Problem-Solving
- Self Motivation
- Time Management
- Complaint resolution
Reference
- Kmart Line Manager
Telesia Havea
Email : Telesialouena@gmail.com
Ph: 0212644047
- Msl Police Tutor
Tino Tevaga
Email Tino.Tevaga@msltraining.ac.nz
Ph: 0210802367
Timeline
Auckland Airport
Assistance
11.2023 - Current
Kmart
Retail assistance
08.2018 - 11.2023
Level 3 Police -
Msl
Level 2 Police -
Msl
High School Diploma -
Tangaroa College
Some College (No Degree) -
Otahuhu College
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