Hellen Bernadette Whippy
Glen Eden,AUK
Summary
Experienced in hospitality and tourism, delivering exceptional service with a warm and friendly demeanor. Proficient in conflict resolution, adept at building cohesive teams, and highly attentive to customer and student needs. Known for punctuality, problem-solving, and multitasking skills. Demonstrated success as an integral part of management teams, providing effective solutions for success.
Overview
19
19
years of professional experience
Work History
Tutor – Baking & Patisserie
NTPC – Fiji National University
03.2024 - 06.2024
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Work with Teaching Staff to ensure that practical classes run effectively and according to timetable requirements.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Real Estate Sale Consultant
New Door Real Estate Fiji
03.2023 - 03.2024
- Proactively initiating sales and marketing activities
- Streamlined property showings for greater efficiency, resulting in higher conversion rates.
- Conducting property assessments with clients
- Facilitating negotiations between buyers and sellers according to guidelines
- Enhanced client satisfaction through personalized consultations and tailored property recommendations.
- Exceeded sales targets by employing effective prospecting techniques and leveraging an extensive database of contacts.
- Developed a reputation for expertise in niche markets, attracting a diverse clientele seeking specialized assistance in their property search.
- Maintained up-to-date knowledge of local real estate trends, enabling informed decisions on pricing strategies and market positioning.
Sales Consultant
Nexa Solar
Brisbane, Queensland, Australia
01.2022 - 01.2023
- Explaining the benefits of going solar, including the potential for cost savings over time
- Presenting information about solar energy to potential customers, including the environmental benefits and cost savings associated with solar power.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Training Officer
Fiji National University
Fiji
01.2012 - 01.2018
- Coordinate and Deliver Training for Certificate Level Program according to designed lesson plan syllabus.
- Collaborated with subject matter experts to develop relevant training materials that addressed specific organizational challenges.
- Design and Manage student practicum and inventories.
- Supervise and Conduct learning activities based on Course Schedules
- Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
- Identified training needs and planned classes accordingly.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.
- Conducted regular assessments of existing training programs, making adjustments as necessary to maintain effectiveness and relevance.
Pastry Chef Assistant All -Rounder Kitchen
Namotu Island Resort
Fiji
01.2005 - 01.2010
- Oversaw purchasing, storage, and use of kitchen supplies.
- Maintained well-organized mise en place to keep work consistent.
- Managed in-store, pick-up orders and catering needs.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
Education
Advanced Diploma - Hospitality Management
Training Productivity Authority of Fiji
Fiji06-2005
Diploma - Hospitality Management
Training Productivity Authority of Fiji
Fiji 06-2004
Certificate IV - Supervisory in Cookery
Training And Productivity Authority of Fiji
Fiji06-2003
Certificate III - Commercial Cookery
Training And Productivity of Fiji
Fiji06-2002
Certificate II - Commercial Cookery
Training And Productivity Authority of Fiji
Fiji06-2001
Skills
- Demonstrated empathy
- Effective troubleshooting skills
- Strategic idea generation
- Collaboration and teamwork
Timeline
Tutor – Baking & Patisserie
NTPC – Fiji National University
03.2024 - 06.2024
Real Estate Sale Consultant
New Door Real Estate Fiji
03.2023 - 03.2024
Sales Consultant
Nexa Solar
01.2022 - 01.2023
Training Officer
Fiji National University
01.2012 - 01.2018
Pastry Chef Assistant All -Rounder Kitchen
Namotu Island Resort
01.2005 - 01.2010
Advanced Diploma - Hospitality Management
Training Productivity Authority of Fiji
Diploma - Hospitality Management
Training Productivity Authority of Fiji
Certificate IV - Supervisory in Cookery
Training And Productivity Authority of Fiji
Certificate III - Commercial Cookery
Training And Productivity of Fiji
Certificate II - Commercial Cookery
Training And Productivity Authority of Fiji