Hem (Hanna) Singh
Manukau,New Zealand
Summary
Results-driven Accounts Officer at Team Global Express with a strong background in financial reporting and cash management. Demonstrated success in optimizing processes and ensuring compliance through keen attention to detail and adept problem-solving skills. Proficient in Microsoft Office, committed to delivering accurate financial outcomes while maintaining exceptional client relationships. Aiming to leverage expertise to drive efficiency and support organizational growth.
Overview
26
26
years of professional experience
Work History
Accounts Officer
Team Global Express
Auckland, New Zealand
10.2008 - Current
- Processed daily revenue receipts and allocations.
- Executed preparation of unallocated cash reports identifying outstanding transactions.
- Balanced and audited cash accounts.
- Updated information within intercompany transfer processes.
- Intercompany Reports - manipulating information for overdue accounts
- Managed new account applications process.
- Oversaw scheduled direct debit operations weekly and on the 20th monthly.
- Created various invoices and credit statements.
- Executed processing for journal entries.
- Provided credit control for various legal entities under TGE umbrella.
- Delivered accurate and efficient financial report compilations for EOM.
- Managed reconciliation processes across different legal entities.
- Managed refund transactions to ensure accuracy and compliance with policies.
- Managed doubtful debt provisions effectively.
Mediterranean Shipping Company
Auckland, New Zealand
06.2008 - 10.2008
- Processed daily receipting and allocation of received revenue.
- Prepared detailed journal entries to maintain accurate financial records.
- Issued sundry invoices.
- Ensured precision in balancing various digital transactions.
- Updated the cash book regularly.
- Managed office petty cash transactions promptly.
- Managed Accounts Payable inquiries with efficiency.
- Compiled and dispatched all vessel invoices to Fremantle for payment.
Accounts Assistant
Freedom Air International/Air New Zealand
Auckland, New Zealand
05.2004 - 05.2008
- Managed daily receipts and developed Excel spreadsheets for month-end processing.
- Banking
- Managing accounts concerning related queries.
- Conducted bank reconciliation for New Zealand accounts.
- Entered cash book details for all accounts.
- Performed detailed collections reconciliation to ensure accuracy and compliance.
- Managed Credit Card inquiries from banks and travel agents.
- Reviewed and updated airport collections for month-end processing.
- Corresponding with Credit Card companies
- Setting up Direct Credits with Australian & New Zealand Banks
- Processed supplier invoices.
- Conducted supplier reconciliations.
- Recording Cash Flow for Australian Banks
- Filing
- Cheque Run
- Executed month-end procedures efficiently.
Reservations Agent
Freedom Air International/Air New Zealand
Auckland, New Zealand
12.2001 - 05.2004
- Delivered exceptional customer support efficiently and accurately.
- Streamlined processes for efficient revenue collection.
- Achieved exceptional customer satisfaction by optimizing efficiency.
- Devised effective solutions to resolve complex issues.
- Delivered exceptional service, addressing diverse client needs.
Checkout Supervisor
Countdown
Auckland, New Zealand
01.1999 - 12.2001
- Delivered prompt and precise customer assistance.
- Revenue Collection
- Delivered exceptional assistance to customers.
- Promoted a harmonious working environment for checkout personnel.
- Managed secure transactions efficiently.
- Researched out-of-stock items to find additional inventory in other store locations.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Directed and supervised staff performance.
- Trained associates on returns and exchange processing, coupons and promotional requirements.
- Ensured accuracy of customer transactions by verifying items and pricing.
- Inspected cashier stations to ensure proper equipment operation.
- Trained, managed and motivated employees to promote professional skill development.
- Supervised a team of cashiers, providing guidance and training on policies and procedures.
Education
Diploma - Travel & Tourism
School of Travel & Tourism
AucklandSkills
Technical skills
- Microsoft Office
- On Account: accounting system
- On Time
- PMS (Parcel Management System)
- UNIBIS
General
- Attention to detail
- Time management
- Problem solving
- Risk management
- Decision-making
- Teamwork
- Relationship building with internal and external
- Professionalism and a strong work ethic
References
Available on request.
Timeline
Accounts Officer
Team Global Express
10.2008 - Current
Mediterranean Shipping Company
06.2008 - 10.2008
Accounts Assistant
Freedom Air International/Air New Zealand
05.2004 - 05.2008
Reservations Agent
Freedom Air International/Air New Zealand
12.2001 - 05.2004
Checkout Supervisor
Countdown
01.1999 - 12.2001
Diploma - Travel & Tourism
School of Travel & Tourism
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