Hemachandran Natarajan
Saint Johns,New Zealand
Summary
Cloud professional with extensive experience in building and managing scalable cloud infrastructures. Proven ability to drive impactful projects that align with organizational goals. Known for fostering teamwork and delivering reliable solutions while adapting to dynamic environments. Skilled in cloud architecture, automation, and problem-solving.
Diligent Cloud professional with strong background in designing and implementing cloud solutions. Successfully led multiple projects that optimized cloud architecture to enhance operational efficiency. Demonstrated proficiency in cloud migration and security protocols.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Professional with strong background in designing and implementing cloud solutions, equipped to drive technological advancements. Expertise in cloud architecture, migration strategies, and security protocols. Known for fostering team collaboration and consistently achieving results. Adaptable to evolving project needs, ensuring reliable delivery of high-quality solutions.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Senior Cloud Solution Architect - Azure
Microsoft New Zealand Limited
12.2015 - Current
- Trusted Advisor & Consultant to CXO org of S500 Strategic Customers
- Innovator | Individual Contributor | Senior Technical Leader | Thought Leader | Mentor & Guide to aspiring Interns
- Designed Innovative Solutions to Lead & Drive Customer's Digital Transformation Journey to Azure Cloud which lead to closing $250 Mil (5 year) deal, driving a Consumed Revenue of ~$4.9 Mil / Month
- Azure Enterprise Scale Landing Zone (Inclusive Design), Reliability, Security, Compliance & Governance Framework and BCP-DR Strategy
- Design Consultant - No Code Inclusive Design Service Delivery & Operations
- Service Consultant - E2E Business Process Monitoring | Cost, Capacity & Optimization & Management
- Optimized cost efficiency by recommending appropriate cloud services based on client needs and budget constraints.
- Reduced deployment time with streamlined processes and automation for faster solution delivery.
Head of Enterprise Infrastructure Planning, Architecture & Engineering
Celcom Axiata Berhad
10.2014 - 11.2015
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments.
- Worked well in a team (team size ~15) setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered Strategic Consulting, Enterprise Architecture & Service Solution Design, Review, Analysis & Best Practice recommendations
- Devised BCM / DRP Strategy, Framework development, Design and Implementation
- Recommended Solution approach for Proactive Capacity & Performance Management, Log Event Management, Real time Business Process Monitoring and Big Data & Predictive Analytics
Telecom Consultant
Wipro Technologies
03.2005 - 10.2014
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Proposed Integrated Operate Platform for IT Ops and Delivery framework for Delivering Managed services
- Proposed Integrated End-to-End Monitoring, Event & Service Management solution
Manager - Network Infrastructure
Iseva Systems Pvt. Ltd.
11.2004 - 03.2005
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager - Systems Engineering & Consulting
Loral Skynet (Cyberstar)
07.2000 - 11.2004
- Provided Pre Sales Technical & Commercial Consultancy
- Devised Technical Proposals, Commercial Models & Link Engineering
- Designed Broadband Internet Gateway Solution Design & Architecture
- Worked on Product Development, Pricing, Revenue & Business Model
- Accomplished multiple tasks within established timeframes.
Senior Customer Service Engineer
Telstra V-Comm Limited
03.1998 - 07.2000
- Provided Pre & Post Sales Technical Consultancy & Support
- Devised Technical Proposals & Satellite Link Engineering
- Consistently exceeded performance metrics set by management, showcasing dedication to excellence in customer service engineering roles.
- Actively participated in continuous improvement initiatives, sharing expertise and insights to drive organizational growth and success.
- Enhanced customer satisfaction by quickly addressing and resolving technical issues.
- Provided critical support during high-profile client engagements, earning recognition from senior leadership for outstanding performance under pressure.
Coordinator Customer Support
India Satcom Limited
08.1995 - 03.1998
- Provided Post Sales Technical Consultancy & Support
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members on new hotel services and products to support promotional efforts.
Technical Assistant
Measurements & Controls Pvt Ltd.
05.1992 - 08.1995
- Installed technical hardware and software in deskside support environment.
- Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
- Implemented system upgrades to help mitigate vulnerabilities.
- Increased customer service success rates by quickly resolving issues.
Apprentice Trainee
Indian Telephone Industries Limited
05.1991 - 05.1992
- Provided Testing, Servicing & System Integration of RAX (Rural Automatic Exchange) and EPABX
- Contributed to a positive work environment by maintaining strong professional relationships with coworkers and supervisors.
- Enhanced team productivity by assisting in daily tasks and project completion.
- Provided excellent customer service and answered questions related to project timelines and costs.
Education
Diploma - Instrumentation Electronics
Technical Education Board, Govt. of Karnataka
01.1990
Skills
- Trusted Advisor, Consultant & Innovator
- Senior Technical Leader, Mentor & Guide
- Cloud Infrastructure Strategy & Framework development
- Azure Cloud Solution Design & Architecture
- Migration & BCP/DR Strategy
- Governance & Compliance
- Strategic Consulting & New Technology Roadmap Development
- E2E Business Process Monitoring & Cost Optimization
- Satellite Network Solution Design & Link Engineering
Accomplishments
- Supervised team of [Number] staff members.
Domainskillset
- Trusted Advisor & Consultant to CIO / CTO organization of S500 Strategic Accounts
- Innovator | Individual Contributor | Senior Technical Leader | Mentor & Guide
- Azure Cloud Services, Solution Design & Architecture | Migration / BCPDR Strategy & Solution | Governance & Compliance | E2E Monitoring Solution
- Enterprise Infrastructure Planning & Engineering - Systems, Network & Data Center
- Strategic Consulting, Review, Analysis & Best Practice recommendations
- Data Center Architecture, Consolidation, Integration and Migration strategy
- New Technology Roadmap Development, Adaptation & Deployment approach
- Cloud Infrastructure Strategy, Design & Service offerings to accelerate GTM & improve Business Performance
- BCP-DR Strategy, Framework development, Design & Implementation
- BSS Infra Audit review, Analysis & Best Practice recommendations
- OSS Platform & Tools Strategy, E2E Service Modeling, Real time Business Process / Transaction & Synthetic Monitoring
- Service Capacity, Proactive Performance, SLA & Patch Management - BSS infra estate
- IT Security compliance, Business Risk & Fraud Management - BSS infra estate
- Audit trial & Electronic Forensic footprint mapping for Business-Critical Services
- Demand management & Service Design Review
- Media Services (IPTV) & Telecom / IT Service Management Practice Development
- Service Transition & Project Management
- Product Development, Pricing, Revenue & Business Model
- Satellite Network Solution Design, Architecture, Consultancy & Link Engineering
Certification
- Microsoft Certified: Azure Solutions Architect Expert, Microsoft Azure Architect Design, Microsoft Azure Architect Technologies
- Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions
- Microsoft Certified Professional: Microsoft Certificated Professional
Roleshandled
- Senior Cloud Solution Architect - Azure
- Head of Enterprise Infrastructure Planning, Architecture & Engineering (Team size ~15)
- Lead Consultant - BSS Infra Audit (Team size ~4)
- Service Solution Design, Architect & Consultant
- Work Stream Lead - Service Operation Center (Team size ~5)
- Practice Manager - Service Management
- Service Solution Design Architect
- Senior Project & Transition Manager (Team size ~12)
- Network Infrastructure Manager (Team Size ~20)
- Manager - Systems Engineering & Consulting
- Senior Customer Service Engineer
- Coordinator Customer Support
- Technical Assistant (Testing & System Integration)
Presentexperience
Microsoft (Malaysia) SDN. BHD. -> Microsoft New Zealand, 12/01/15, Trusted Advisor & Consultant to Business Executive Management for S500 Strategic Accounts, Innovator | Individual Contributor | Senior Technical Leader | Mentor & Guide to aspiring Interns, Design Consultant - No Code Inclusive Design Service Delivery & Operations, Service Consultant - E2E Business Process Monitoring | Cost, Capacity & Optimization & Management, Architect Innovative Solutions to Lead & Drive Customer's Digital Transformation Journey to Azure, Active part in closing $200 Mil (5 year) MAAC, $12 Mil (5 year) SAP RISE & $15 Mil (3 year) HPC deal, driving an ACR of ~$4.9 / Mo, HPC project alone is delivering an ACR impact of ~$1.0 Mil / Mo, Azure Enterprise Scale LZ (Inclusive Design), WAF Reliability, Security, Compliance & Governance Framework, Azure Network & Infra Solution Design / Architecture, Migration / BCP-DR Strategy & Plan, Implementation Support, Consultancy for High Potential & Strategy Customers in Malaysia
Pastexperience
- Celcom Axiata Berhad, 10/01/14, 11/01/15, Head of Enterprise Infrastructure Planning, Architecture & Engineering (Team size ~15), Enterprise Infrastructure Planning & Engineering - Prod, Non-Prod, Test & Dev, ST, SIT and PFT environment, Strategic Consulting, Enterprise Architecture & Service Solution Design, Review, Analysis & Best Practice recommendations, New Data Center Design, Architecture, Consolidation, Integration and Migration strategy, New Technology Roadmap Development, Adaptation & Deployment approach, Elastic Cloud Infrastructure Strategy, Design & Service offerings, Compute, Database & Storage Consolidation and Virtualization, BCM / DRP Strategy, Framework development, Design and Implementation, E2E Service Journey Mapping, Modeling, Workflows, Session flows and Closed Loop Error Control mechanism, Proactive Capacity & Performance Management, Log Event Management, Real time Business Process Monitoring and Big Data & Predictive Analytics, Remedy ITSM 8.1 Implementation review & Best Practice Recommendations
- Wipro Technologies, 03/01/05, 10/01/14, Service Solution Design Architect & Consultant, Lead Consultant - BSS Infra Audit, Service Solution Design Architect & Consultant for various clients including Sanoma, Infomedia, and MTN Uganda
Recognitionawards
- Microsoft (Malaysia) SDN, BHD., Highest of High Fives Award, Azure Accelerate & Large Deal Bonus Award, ~160% Bonus Reward (FY20-21), Progression & ~130% Bonus Reward (FY19-20), Customer Obsession Award (FY18)
- Wipro Technologies, Appreciation from Celcom Executive management, Africa Special Award, Recognition for setting up Service Factory SOC, Recognition for Design & Development of Media Services (IPTV) Practice Framework
Personal Information
Date of Birth: 03/11/68
Profile
Senior Cloud Solution Architect - Azure, Microsoft New Zealand Limited, Auckland, New Zealand
Languages
English
Full Professional
Hindi
Limited Working
Tamil
Limited Working
Timeline
Senior Cloud Solution Architect - Azure
Microsoft New Zealand Limited
12.2015 - Current
Head of Enterprise Infrastructure Planning, Architecture & Engineering
Celcom Axiata Berhad
10.2014 - 11.2015
Telecom Consultant
Wipro Technologies
03.2005 - 10.2014
Manager - Network Infrastructure
Iseva Systems Pvt. Ltd.
11.2004 - 03.2005
Manager - Systems Engineering & Consulting
Loral Skynet (Cyberstar)
07.2000 - 11.2004
Senior Customer Service Engineer
Telstra V-Comm Limited
03.1998 - 07.2000
Coordinator Customer Support
India Satcom Limited
08.1995 - 03.1998
Technical Assistant
Measurements & Controls Pvt Ltd.
05.1992 - 08.1995
Apprentice Trainee
Indian Telephone Industries Limited
05.1991 - 05.1992
- Microsoft Certified: Azure Solutions Architect Expert, Microsoft Azure Architect Design, Microsoft Azure Architect Technologies
- Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions
- Microsoft Certified Professional: Microsoft Certificated Professional
Diploma - Instrumentation Electronics
Technical Education Board, Govt. of Karnataka
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