Hemaloto Fataua Maliepo
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Briscoe Group
02.2023 - 12.2023
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Answered questions about store policies and addressed customer concerns.
- Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Managed cash register after end of shift to balance and record accurate transactions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Operations Manager
Post Haste Couriers
01.2023 - 12.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained friendly and professional customer interactions.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
Operations Assistant
New Zealand Couriers
01.2022 - 12.2022
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Trained and supervised employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
- Increased customer service success rates by quickly resolving issues.
- Assisted operations manager with planning of routine operations and special projects.
- Assisted with facility scheduling and customer service.
Freight Handler
Post Haste Couriers
11.2017 - 12.2021
- Verified and noted count and condition of cargo received.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Supported continuous improvement efforts through consistent communication with supervisors about potential areas for growth and development in freight handling processes.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.
- Helped train new employees in safe practices and warehouse procedures.
- Managed warehouse operations and verified proper shipment procedures.
- Enhanced warehouse efficiency by streamlining freight handling processes and implementing organizational systems.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Safeguarded company assets by diligently monitoring security measures within the warehouse facility during shift operations.
- Attached labels to finalized products before shipment.
- Loaded and unloaded trucks.
Call Center Representative
Reid Research Services
06.2016 - 11.2017
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
High School Diploma -
Edgewater College
Pakuranga, NZ12.2017
Skills
- Product Recommendations
- Fluent in English
- Strong Communication and Interpersonal Skills
- Sales expertise
- Performance Improvements
- Supply chain distribution
- Payroll Administration and Timekeeping
- Effective leader
- Staff Training
Timeline
Retail Sales Associate
Briscoe Group
02.2023 - 12.2023
Operations Manager
Post Haste Couriers
01.2023 - 12.2023
Operations Assistant
New Zealand Couriers
01.2022 - 12.2022
Freight Handler
Post Haste Couriers
11.2017 - 12.2021
Call Center Representative
Reid Research Services
06.2016 - 11.2017
High School Diploma -
Edgewater College
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