HEMANT PATEL
Sandringham,AUK
Summary
To contribute to the success of a dynamic organization by leveraging my current experience and professional skills. I aim to work in a challenging and stimulating environment that offers opportunities for growth, continuous learning, and development while driving organizational objectives and delivering impactful results.
Overview
10
10
years of professional experience
Work History
Store Manager/Business Manager
Pitapit Symonds Street Auckland Uni.
07.2015 - Current
- Managed interactions with local councils to obtain and maintain necessary licenses, ensuring compliance with all legal requirements
- Processed staff payments and leave, prepared month-end payroll reports, updated and maintained payroll records, and set up payroll accounts for new employees
- Supervised and led a team, including hiring, training, roster scheduling, and performance evaluations, while fostering a positive and motivating work environment
- Promoted teamwork, employee engagement, and professional growth through mentoring and skill development initiatives
- Monitored and analyzed daily sales performance, implementing targeted strategies to achieve sales goals and increase profitability
- Maintained accurate inventory levels by ordering and replenishing merchandise, conducting regular stock counts, and managing stock effectively
- Ensured the store was visually appealing and well-merchandised to attract customers and enhance sales
- Delivered outstanding customer service by promptly addressing and resolving complaints and issues
- Enforced adherence to store policies, including cash handling procedures, loss prevention measures, and safety protocols
- Designed and implemented strategies to attract new customers, retain existing ones, and drive business growth
- Kept informed about industry trends, competitor activities, and market conditions to identify opportunities for innovation and improvement
- Generated detailed reports on sales, inventory, and key performance indicators to evaluate store performance and support decision-making
Education
National Diploma - Business (Level 7)
IANZ College
Auckland01.2015
National Diploma - Business (Level 6)
Royal Business College
Auckland01.2014
Skills
- Strong Communication Skills
- Industry Knowledge
- Quality-Oriented
- Leadership Excellence
- Health and Safety Advocate
- Attention to Detail
- Lifelong Learner
- Technical Proficiency
- Communication Skills-Verbal & Written
- Advanced Computer Literacy
- Productive Customer Relations
- Leadership and Team Management
- Financial Management
Accomplishments
- Increased store revenue by 20% year-over-year through strategic sales initiatives and effective team leadership.
- Improved customer satisfaction scores by 15% by implementing a customer-focused training program for staff.
- Achieved a 20% reduction in operational costs by renegotiating supplier contracts and optimizing store resources.
- Successfully opened a new store and expanded into the catering industry, contributing to overall business growth and diversification of revenue streams.
- Secured the Ka Ora, Ka Ako Healthy School Lunch contract from the Government, highlighting expertise in compliance and commitment to community health initiatives.
- Maintained 100% compliance during audits and inspections by ensuring adherence to safety, licensing, and company policies.
Timeline
Store Manager/Business Manager
Pitapit Symonds Street Auckland Uni.
07.2015 - Current
National Diploma - Business (Level 7)
IANZ College
National Diploma - Business (Level 6)
Royal Business College
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