Henok Gurmessa
Auckland,Albany
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Team leader, performance-based, and analytical manager with a solid understanding of customers relations.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Warehouse Stationery
08.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Key Holder
Warehouse Stationery
01.2021 - 08.2022
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Project Coordinator
Auckland Resettled Communities Coalition (ARCC)
01.2018 - 08.2018
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Arranged travel and accommodation for team members and project partners.
- Wrote technical narratives to document processes and design changes.
- Facilitated workshops to collect project requirements and user feedback.
Senior Reporter
The Reporter
06.2011 - 03.2016
- Researched and produced daily news reports.
- Conducted live and taped interviews to obtain information.
- Partnered with media executives to produce compelling stories.
- Created articles on wide range of topics such as [Topic], [Topic] and [Topic].
Education
Bachelor of Arts - English Language And Literature
Addis Ababa University
Addis Ababa, Ethiopia06.2010
Skills
Reporting
Researching
Communication
Craft Wring
Moderating
Merchandising
People management
Languages
English
Full Professional
Timeline
Assistant Store Manager
Warehouse Stationery
08.2022 - Current
Key Holder
Warehouse Stationery
01.2021 - 08.2022
Project Coordinator
Auckland Resettled Communities Coalition (ARCC)
01.2018 - 08.2018
Senior Reporter
The Reporter
06.2011 - 03.2016
Bachelor of Arts - English Language And Literature
Addis Ababa University
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