Participated in ongoing training sessions to stay current on industry trends, best practices, and new products offerings.
Prepared salads, soups and sandwiches for customers.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Maintained high standards of cleanliness and organization throughout the Fresh Foods department, ensuring an inviting shopping experience for customers.
Ensured food safety and quality by adhering to proper storage, handling, and temperature guidelines.
Upheld a positive and professional demeanor while interacting with customers, team members, and management, contributing to a pleasant work atmosphere.
Butchery Supervisor
Countdown Supermarket
07.2023 - 11.2023
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Observed packing operations to verify conformance to specifications.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Skilled at working independently and collaboratively in a team environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Identified issues, analyzed information and provided solutions to problems.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Chillied and Frozens
Countdown Supermarket
06.2023 - 07.2023
Cultivated interpersonal skills by building positive relationships with others.
Managed time efficiently in order to complete all tasks within deadlines.
Skilled at working independently and collaboratively in a team environment.
Strengthened communication skills through regular interactions with others.
Worked effectively in fast-paced environments.
Worked well in a team setting, providing support and guidance.
Developed and maintained courteous and effective working relationships.
Grocery Assistant
Countdown Supermarket
06.2023 - 07.2023
Monitored customers for signs of security concerns and escalated issues to management.
Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Marked down and retagged products for special promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Pleasantly greeted customers and provided prompt and courteous service.
Online Grocery Associate
Countdown Supermarket
06.2021 - 01.2023
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Responded to customer issues and resolved complaints by leveraging expert knowledge.
Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Worked productively with customers to meet order requirements and service expectations.
Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
Checkout Operator
Countdown Supermarket
12.2020 - 01.2023
Observed checkout station users to determine assistance requirements and maintain store security.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Handled cash with high accuracy and took care to check bills for fraud.
Worked closely with shift manager to solve problems and handle customer concerns.
Actively listened to customer needs, recommending appropriate products or services when necessary.
Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
Kennel Worker
Tauranga Kennels And Cattery
04.2016 - 10.2020
Implemented effective record-keeping systems to track animals'' care progress and ensure efficient communication among team members.
Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs..
Reset procedure rooms between appointments and disinfected equipment.
Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Collected animal waste produced on walks and discarded in trash or approved receptacles.
Kept cages, kennels, play yards, and grooming areas neat and clean.
Monitored animals for behavioural problems and signs of health issues.