Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Henry Edwards

Tauranga,BOP

Overview

8
8
years of professional experience

Work History

FreshFoods Assistant

Woolworths Group
11.2023 - Current
  • Participated in ongoing training sessions to stay current on industry trends, best practices, and new products offerings.
  • Prepared salads, soups and sandwiches for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Maintained high standards of cleanliness and organization throughout the Fresh Foods department, ensuring an inviting shopping experience for customers.
  • Ensured food safety and quality by adhering to proper storage, handling, and temperature guidelines.
  • Upheld a positive and professional demeanor while interacting with customers, team members, and management, contributing to a pleasant work atmosphere.

Butchery Supervisor

Countdown Supermarket
07.2023 - 11.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Observed packing operations to verify conformance to specifications.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Chillied and Frozens

Countdown Supermarket
06.2023 - 07.2023
  • Cultivated interpersonal skills by building positive relationships with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.

Grocery Assistant

Countdown Supermarket
06.2023 - 07.2023
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Marked down and retagged products for special promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Pleasantly greeted customers and provided prompt and courteous service.

Online Grocery Associate

Countdown Supermarket
06.2021 - 01.2023
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.

Checkout Operator

Countdown Supermarket
12.2020 - 01.2023
  • Observed checkout station users to determine assistance requirements and maintain store security.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.
  • Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
  • Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.

Kennel Worker

Tauranga Kennels And Cattery
04.2016 - 10.2020
  • Implemented effective record-keeping systems to track animals'' care progress and ensure efficient communication among team members.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs..
  • Reset procedure rooms between appointments and disinfected equipment.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioural problems and signs of health issues.


Education

High School Diploma -

Bethlehem College
Tauranga, NZ
11.2022

Skills

  • Interpersonal Relations
  • Problem-Solving
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Excellent Communication
  • Hard Worker

Accomplishments

-

-

Timeline

FreshFoods Assistant

Woolworths Group
11.2023 - Current

Butchery Supervisor

Countdown Supermarket
07.2023 - 11.2023

Chillied and Frozens

Countdown Supermarket
06.2023 - 07.2023

Grocery Assistant

Countdown Supermarket
06.2023 - 07.2023

Online Grocery Associate

Countdown Supermarket
06.2021 - 01.2023

Checkout Operator

Countdown Supermarket
12.2020 - 01.2023

Kennel Worker

Tauranga Kennels And Cattery
04.2016 - 10.2020

High School Diploma -

Bethlehem College
Henry Edwards