Summary
Overview
Work History
Education
Skills
References
Hobbies
Timeline
Generic

Henry Nanai

Summary

I am interested in pursuing a career in the Freight Forwarding Industry. With my extensive experience in providing excellent customer service, supervisory, and data management skills, I believe I am well-equipped to take on a role with more responsibility. I am a highly motivated individual who is adept at multitasking and adaptable to changing situations. I work well in a team environment, but I am also capable of working independently. I am confident that I possess the necessary qualities to be an asset to any potential employer, and I am willing to go above and beyond to achieve my goals. As a dependable and organised candidate, I am skilled at managing multiple priorities while maintaining a positive attitude. I am also willing to take on additional responsibilities to help my team reach its goals.

Overview

25
25
years of professional experience

Work History

CUSTOMER OPERATIONS

Matthews Packaging & Hygiene
02.2022 - 08.2023
  • Stock inventory keeping track of the goods and supplies in the warehouse and managing orders to facilitate sales or production.
  • Organise deliveries in terms of preparing, reviewing, and approving documents, and responsible for follow-up inquiries to ensure delivery was completed as promised.
  • MPI Accredited inspecting containers, supervising unpacking, and containing biosecurity risks found in air and sea freights.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing, and customer account operations efficiently.
  • Processing customer orders, tracking product availability, and handling any issues on customer inquiries on time.

OPERATION ADMINSTATOR

DHL Supply Chain NZ
04.2020 - 12.2021
  • Using 3PLCentral WMS platform for managing Client orders and Inventory management.
  • Using multiple transport and courier management systems for dispatching goods for various clients.
  • Processing and Dispatching client orders before the daily cut-off time.
  • Coordinating and communicating with customers and solving queries via emails and phone calls.
  • Processing, Dispatching, and Tracking orders for customers.
  • Processing customer returns and damaged goods.
  • Preparing daily Transaction Reports, Reports, and daily Stock Count reports and sending them to the clients before the cut-off time.
  • Managing Inventory for Multiple Clients including- Performing daily stock takes,
  • Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.
  • Worked professionally with team members and across departments to meet the demands of a high-volume environment.
  • Entered information into the warehouse management system using handheld scanners and computer terminals.
  • Checked and rechecked orders before packaging and shipping items.
  • Reached out to customers, carriers, and other warehouse personnel to coordinate shipments and correct orders.
  • Shipped material and performed boxing, packing, labelling, and preparation of related documents.
  • Drove forklifts, pallet jacks, and other equipment to move materials.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Labeled, organised, and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Participated in regular cycle counts to confirm the accuracy of inventory records.
  • Coordinated with suppliers to guarantee timely delivery of inventory and materials.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

BUSINESS CO-OWNER

Family Store
01.2017 - 11.2018
  • Developed long-term relationships with key clients, vendors, and service providers.
  • Oversaw daily business operations and financial decisions to drive profitability and growth.
  • Resolved customer service issues with timely and professional resolutions.
  • Implemented strategic plans to improve performance and increase client acquisition.
  • Forecasted and managed budgets to boost cost-effectiveness and profitability.
  • Supported company goals through careful reinvestment of profits.
  • Consulted with customers to assess needs and propose optimal solutions.

WAREHOUSE TEAM LEADER

New Zealand Tape Specialist Limited
04.2013 - 12.2016
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw daily operations and shipping and handling processes.
  • Managed day-to-day operations of warehouse, freight, and parcel shipments, returns, and transfers.
  • Greeted customers and directed them to requested products.
  • Coordinated efficient organization, palletising, and transportation of completed packages.
  • Handled freight and parcel shipment schedules, return and transfer processes, and oversight of daily warehouse operations.
  • Acted as liaison between company departments and warehouse teams.
  • Trained employees on equipment operation and safety protocols.
  • Monitored performance and safety practices of 8 warehouse staff.
  • Cleaned and maintained the warehouse in compliance with health and safety standards.

MERCHANDISER

Brandlines Limited
02.2009 - 12.2012
  • Updated pricing and signage to complete product displays and educate customers.
  • Removed damaged, out-of-code, not-in-set, and discontinued items from displays.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Monitored inventory levels and kept adequate stock in product displays on the sales floor.

WAREHOUSE MANAGER

Leaderbrand Marketing Limited
07.2004 - 11.2008
  • Oversaw warehouse staff and maintained efficiency in a fast-paced environment.
  • Coordinated driver dispatch to accomplish daily delivery.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Liaise with clients, suppliers, and transport companies.
  • Work with the General Manager and Sales Reps.
  • Develop and drive warehouse policies/procedures for the business.
  • Managing warehouse operations including staff management, and participation in annual pay review.
  • Ensure warehouse stock is kept organised and regularly stocktake.

WAREHOUSE SUPERVISOR

Freshmax Marketing
02.1999 - 06.2004
  • Supervised warehouse operations by managing employees during shifts.
  • Maintained high levels of accuracy in daily operations.
  • Operated warehouse material handling equipment correctly to move loads.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Checking orders, inbound and outbound goods, inventory, and deliveries for accuracy.
  • Supervised shipping and handling operations.
  • Unloading and loading containers
  • Lead follow up and resolve Customer concerns.

Education

NZ Diploma in International Freight Logistics - Freight Forwarding

Manukau Institute of Technology
06.2022

Certificate in Freight Operations - Freight Forwarding

Best Training Tertiary Limited
07.2010

Skills

  • Excellent customer service with the ability to build rapport with ease
  • Friendly and approachable personality
  • Fast learner
  • Honest, reliable, and hard-working
  • Patient & gentle natured
  • Excellent time management & organizational skills
  • Efficient with initiative and a good eye for detail
  • Good understanding of H&S best practice and legislation
  • MPI Certified
  • Administrative Management
  • Customer Service Management
  • Inventory Management
  • Employee Development
  • Logistics
  • Operations Management
  • Inventory Control
  • Staff Scheduling
  • Customer Service

References

RAJESH PRASAD 

Office Manager/Account Manager

Matthews Packaging & Hygiene

0221716179

0275458845


MOHAN SINGH 

Operation Manager, DHL – Highbrook

021393573 


SHANE YOUNG

Manager, Bradlines Ltd

021881057 


ANDREW KEARNEY

Managing director

Leaderbrand Ltd

021532639


GUY MANIAPOTO

Operation Manager

09 2729090

Hobbies

I have a passion for sports, am very competitive, and love leading my team to success. In my spare time, I love to relax and read. Reading clears my mind and brings great ideas.

Timeline

CUSTOMER OPERATIONS

Matthews Packaging & Hygiene
02.2022 - 08.2023

OPERATION ADMINSTATOR

DHL Supply Chain NZ
04.2020 - 12.2021

BUSINESS CO-OWNER

Family Store
01.2017 - 11.2018

WAREHOUSE TEAM LEADER

New Zealand Tape Specialist Limited
04.2013 - 12.2016

MERCHANDISER

Brandlines Limited
02.2009 - 12.2012

WAREHOUSE MANAGER

Leaderbrand Marketing Limited
07.2004 - 11.2008

WAREHOUSE SUPERVISOR

Freshmax Marketing
02.1999 - 06.2004

NZ Diploma in International Freight Logistics - Freight Forwarding

Manukau Institute of Technology

Certificate in Freight Operations - Freight Forwarding

Best Training Tertiary Limited

Similar Profiles

CREATE PROFILE
Henry Nanai