Summary
Overview
Work History
Education
Skills
Timeline
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Henry Thirukotla

Auckland,Mt Roskill

Summary

Performance-driven professional with 7 years of experience in corporate compliance programs. Implementing the strategy and innovative compliance initiatives to streamline the processes of the organization. A creative thinker, problem-solver, and a quick decision-maker with an effective balance between management and employees. Strong communication, interpersonal relations, mentoring, teamwork and organizational skills. Key Areas of Expertise Exceptional communication skills feeding an ability to understand and interpret the operational needs of businesses at all levels. Keen attention to detail in the identification of potential glitches and threats to performance and security of the organisations. Understanding of change management and the implementation of systems within organisation. Demonstrated experience in system fault diagnosis, developing solutions and managing resolution.

Overview

18
18
years of professional experience

Work History

Team Manager

Rhema Media Inc
01.2017 - Current
  • Broadcasting company which has three radio stations catering to the relevant age groups and a Shine TV station
  • Managing team of 8 in processing donations into the Dynamics 365 & Preparing marketing reports
  • Key Achievements
  • Introduced broadcasting complaints handling process from scratch by educating senior leadership team and staff
  • Drafted and implemented the policies & procedures as per the guidelines of broadcasting authorities
  • Worked with Technical (IT) in creating ticketing system called Zen desk to capture complaints from different avenues eg
  • Studio, Broadcasting, and customer services teams
  • Created & coached on remediation processes for respective departments to handle complaints
  • Reviewed all marketing letters in line with broadcasting regulatory requirements

Compliance Analyst

GE Capital/ Latitude Financial Services
05.2010 - 12.2016
  • Global finance company servicing customers for personal loans, store cards, credit cards and Car finance
  • In New Zealand the company is well known as GEM Finance
  • This role has evolved from Monitoring & Supervision to Compliance Analyst role
  • Key Achievements
  • Implemented Policies & Procedures for sales, collections and lending departments against CCCFA (Credit Contracts and Consumer Finance Act 2003
  • Delivered the agreed coaching targets within timelines through appropriate planning, direction, organization and control
  • Continually and proactively demonstrated strong leadership acumen, training, motivating, reviewing, coaching, and development
  • Reported to compliance council on the outcomes from breaches & risk factors involved on monthly basis
  • Followed up on Remediation processes with Customers as well as the management team
  • Dealt with ombuds person in response to customer’s grievances and maintained relationship in being informed with current regulatory requirements.

Collections Administrator

GE Capital
11.2004 - 05.2010
  • Responsible for taking application details over the phone, assess the application & send for approvals before signing up new contracts with customers
  • Key Achievements
  • Introduced hardship calculator for the National Collection Centre and eliminated manual process
  • Audited 200 Hardship applications and liaised with Risk team for approvals within a month
  • Rewrote over 600 delinquent accounts during the IBIS to ICBS migration
  • Received an award in finding missing payments from bank statements and processed through Westpac Bank
  • Single handedly worked on insurance accounts for Collections, liaising with Hallmark
  • Maintained branch teller database and managed supplier payments
  • Processed NZ post payments onto the ICBS system

Education

Bachelor’s degree - Commerce

Andhra University

Postgraduate Diploma - Transport Management

Andhra University

IATA Geneva Standard Certification - undefined

User Management, Sites and Services Completed ITIL course in - undefined

Skills

  • Leadership Skills and conducted compliance council to discuss the breaches with the department heads
  • Technical Skills
  • Programming:
  • Oracle 8i
  • Systems: Windows (95, 98, XP, NT, 2000, 2003, 2008, 2012, Vista 7), DOS
  • I
  • Love to speak on platform in encouraging people in pursuing their dream

Timeline

Team Manager

Rhema Media Inc
01.2017 - Current

Compliance Analyst

GE Capital/ Latitude Financial Services
05.2010 - 12.2016

Collections Administrator

GE Capital
11.2004 - 05.2010

Bachelor’s degree - Commerce

Andhra University

Postgraduate Diploma - Transport Management

Andhra University

IATA Geneva Standard Certification - undefined

User Management, Sites and Services Completed ITIL course in - undefined

Henry Thirukotla