Henry Tutaka
Summary
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages.
Overview
7
7
years of professional experience
Work History
Travel Consultant
BCD Travel
09.2022 - Current
- Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Maintained thorough knowledge of industry trends and developments to provide informed guidance to clients navigating a dynamic marketplace.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Case Manager
Advice First
06.2020 - 08.2022
- Reduced claim processing time by collaborating closely with team members to ensure prompt communication between departments.
- Advised customers on required information for claim submissions to progress applications.
- Assisted colleagues in resolving complex cases by sharing knowledge of policies and best practices when needed.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
Travel Consultant
Helloworld
06.2017 - 02.2020
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Diploma - Tourism And Travel Management
New Zealand School of Tourism
Wellington, NZ12.2016
Wellington High School
Wellington, NZ2014
Skills
- Exceptional customer service
- Travel industry expertise
- Mentoring and training
- Cultural Awareness
- Employee Training
- Reservation software
Accomplishments
- Has been a finalist for TAANZ Travel Agent Rookie of the Year 2018 due to exceptional service and customer relationship building skills.
References
Vaughan Fleischer
Manager Client Service Delivery
Ministry of Social Development
021 853 357
vaughanfleischer@gmail.com
Margot Dow
Supplier Relationship Manager
Department of Internal Affairs
027 231 0721
margot.dow@dia.govt.nz
Timeline
Travel Consultant
BCD Travel
09.2022 - Current
Case Manager
Advice First
06.2020 - 08.2022
Travel Consultant
Helloworld
06.2017 - 02.2020
Diploma - Tourism And Travel Management
New Zealand School of Tourism
Wellington High School
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