Hera Rakatau-Ross
AUCKLAND,AUK
Summary
Dynamic Venue Manager known for strong customer communication and multitasking abilities. Experienced in overseeing daily operations and maintaining safety standards, ready to leverage expertise to drive operational excellence and elevate guest satisfaction with over 9 years of Hospitality experience, mostly in gaming venues.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Venue Manager
Remuera Upland Limited
Remuera
2020.11 - Current
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Managed daily venue functions, ensuring seamless operations and optimal guest experiences.
- Supervised staff to maintain high service standards and guest satisfaction.
- Coordinated with suppliers to secure essential equipment and services, enhancing event readiness.
- Trained new employees on venue policies and customer service practices.
- Addressed customer issues and complaints promptly, fostering positive relationships and satisfaction.
Duty Manager
Feilding Hotel
Feilding, Feilding
2018.01 - 2020.11
- Supervised daily operations and ensured guest satisfaction.
- Handled guest inquiries and resolved complaints effectively.
- Operated TAB and Gaming.
Education
Feilding High School
Feilding, NZ2012-08
Skills
- Venue operations
- Supplier negotiation
- Safety compliance
- Staff supervision
- Customer service management
- Effective customer communication
- Problem solving
- Multitasking
Certification
- Managers Certificate - Expires 3 December 2028
- Harm Minimisation Cert - issued 27 November 2025
Timeline
Venue Manager
Remuera Upland Limited
2020.11 - Current
Duty Manager
Feilding Hotel
2018.01 - 2020.11
Feilding High School