Herawa Taoirangi
Tauranga,BOP
Summary
Skilled Branch Supervisor & Acting Branch Manager with demonstrated success in coordinating a trade store in Refrigeration and Air-conditioning industry. Friendly and adaptable professional with remarkable leadership and time management skills. Proactively success driven with strong background in financial , budgeting and forecasting. Meeting and exceeding budgeted sales/margin for 9 consecutive years. Develop and implement financial plans and delivers strategic financial advice. Hardworking and passionate job seeker with strong organisational skills eager to continue my career growth with your company.
Overview
16
16
years of professional experience
Work History
Branch Supervisor
Realcold New Zealand
10.2014 - Current
- Branch Health & Safety Representative
- Forklift and First Aid Certificates
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Oversaw opening and closing of branch and monitored sales orders, credits, collections and stop payment orders.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Assigned job roles and oversaw performance.
- Motivated, trained and disciplined employees to meet performance goals.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Managed maintenance of office, test and tag, service updates
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Monitored front areas so that questions could be promptly addressed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
- Trained team members on new system and products to support promotional efforts.
- Restocked, rotated and visually merchandised products for maximum sales.
- Finalized sales by completing payments and required paperwork.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Welcomed customers and offered immediate assistance in line with business policies.
- Managed returns processes for diverse customers.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Front Office
Oakwood Manor
01.2011 - 01.2013
- Front Desk
- Checkin/Checkout
- Staff Rosters
- Shuttle Driver
- Security
- Customer Service/Complaints
- Room Service
- Staff Rosters
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
Assistant Front Office Manager
Jet Park Hotel
01.2010 - 01.2011
- Data Entry
- Bookings/Cancellations
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
Office Manager, Office Administration, Operations Manager, Banking & Filing, Programme Coordinator
Project Walkthrough Trust
01.2008 - 01.2009
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Certificate in Social Services -
Te Wananga O Aotearoa
Mangere, NZ2008
Certificate in Baking and Patisserie – Level 3 Certificate in First Aid Management Certificate in Food Hygiene - undefined
Manukau Institute of Technology
2003
undefined
Aorere College
2001
Skills
- Communication Skills – interviewing techniques, assertiveness training
- Community service development
- Leading Groups – leadership skills
- Customer Loyalty
- Personnel Oversight
- Workflow Processes
- Maintaining Clean Work Areas
- Write Reports
- Database Maintenance
- Training and Leadership
- Store Displays
- Handling Complaints
- Cost Control
- Microsoft Office
- Branch Management
- Administrative Support
- Team Goals
- Administration and Operations
Accomplishments
- Kitchen assistant– Voluntary
- Administration Assistant
- Papatoetoe Community Police Office
- Papatoetoe, Manukau
- Answering phones
- General Administration
Timeline
Branch Supervisor
Realcold New Zealand
10.2014 - Current
Front Office
Oakwood Manor
01.2011 - 01.2013
Assistant Front Office Manager
Jet Park Hotel
01.2010 - 01.2011
Office Manager, Office Administration, Operations Manager, Banking & Filing, Programme Coordinator
Project Walkthrough Trust
01.2008 - 01.2009
Certificate in Social Services -
Te Wananga O Aotearoa
Certificate in Baking and Patisserie – Level 3 Certificate in First Aid Management Certificate in Food Hygiene - undefined
Manukau Institute of Technology
undefined
Aorere College
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