HESTER FOURIE
Opaheke
Summary
EDUCATION
Knowledgeable Business Manager with background in managing campus operations and enhancing student engagement. Known for implementing effective strategies to streamline administrative processes and improve campus life. Demonstrated leadership and communication skills in coordinating with various departments and fostering collaborative environments. I am enthusiastic, confident, fit and take immense pride in leading by example. I hold extensive background in management, delivery and evaluation of educational programs and people management. Have successfully shown to manage education program budgets, identify areas of growth and coordinate events to promote the business and programs offered. In my current role I have also demonstrated experience in organizing departmental initiatives and collaborating with educational leaders to make data-driven decisions. I gladly take on responsibilities, lead by example and enjoy working in a team environment. I am a dedicated, self-motivated, and hard-working individual with a proven record of excellent judgment and responsibility.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Campus Manager
Skills Update Training and Education Group
10.2022 - Current
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance
- Planned, administered, and controlled budgets and produced financial reports
- Drove marketing campaigns, attended EXPOs to promote programs of the Campus and establish new relationships and strengthen current relationship with community stakeholders and businesses
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum
- Analysed instructor, student, and class trends to make proactive decisions about program operations
- Managing day to day operations of the campus, staff management and performance management
- Coordinated professional development opportunities for faculty members to enhance teaching skills and subject matter expertise.
- Increased campus engagement by organizing and implementing various student activities and events.
- Implemented recruitment strategies that led to a significant increase in new student enrollment.
- Facilitated open communication between administration, faculty, staff, and students through regular meetings and forums.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
- Planned, administered and controlled budgets and produced financial reports.
Assistant Campus Manager
Skills Update Training and Education Group
08.2020 - 10.2022
- Supported admissions process through application review and student registration
- Attended continuing education workshops to enhance skills and apply new methodologies
- Scheduled and attended student meetings and recorded meeting minutes for faculty
- Conducted orientation sessions and organized on-the-job training for new hires
- Trained new hires to perform cross-training exercises with experienced workers
- Communicated all learning and performance objectives, schedules, and training assessments to upper management
- Monitored student progression and completions
- Tutors and administration staff performance management
- Smooth operation of day to day running of the campus
Assurance Monitor
Turners and Growers
04.2020 - 06.2020
- Proactively monitor, support, and advise operational management on compliance to the 'Response to COVID-19 Standards'
- Authority to take any action necessary to maintain the COVID-19 standards and protect T&G's workers
- Assists and support operational teams in driving T&G's commitment to providing and maintaining a safe and healthy work environment for all those involved with its activities including workers, contractors, and suppliers
- Planning, preparing, and conducting internal audits
- Advising and implementing new systems and practices
- Monitored government regulations and standards to provide alignment with company policies and procedures
Flight Cabin Supervisor/Onboard Cabin Manager
Virgin Australia Airlines (International)
08.2012 - 04.2020
- Announce and demonstrate safety and emergency procedures onboard aircrafts
- Assisting passengers with travel queries and answering questions regarding weather, travel times and routes
- Calculating stock & supply
- Multi-tasking, excellent communication skills, being innovative, calm, assertive and confident under pressure in stressful situations
- Further skills acquired and refined are resilience, being aware, observant, and alert in a confined environment whilst following SOP's and enforcing rules and regulations
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
Flight Attendant
Virgin Australia Airlines (International)
02.2011 - 08.2012
- Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies
- Answered passengers' questions and provided solutions to issues arising during flights
- Ensure safety and comfort of customers onboard aircraft
- Worked flexible hours, night, weekend, and holiday shifts
Front Office Host
The George Hotel (Christchurch)
01.2010 - 01.2011
- Greeted High Profile guests (international actors, artists, and government officials) and welcomed guests to the establishment
- Reservation duties of receiving and cancelling reservations via phone, email, web, and direct guest
- Checking in and checking out guests, cash handling, and authorizing gift vouchers, settling function accounts and refunds
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to our guests and managed challenging situations with ease
Education
Bachelor of Business Innovation and Enterprise -
Christchurch Polytechnic Institute of Technology
01.2009
Diploma in Tourism Business Management -
Christchurch Polytechnic Institute of Technology
01.2004
Skills
- Campus Operations
- Student/Client Retention
- Office Organization
- Excellent social skills
- Creative
- Innovative
- Teamwork
- Curriculum Planning and Implementation
- Adaptability
- Administration (XERO)
- Stakeholder communication
- Organizational leadership
Certification
Comprehensive First Aid
Languages
English
Native or Bilingual
Afrikaans
Full Professional
German
Elementary
Timeline
Campus Manager
Skills Update Training and Education Group
10.2022 - Current
Assistant Campus Manager
Skills Update Training and Education Group
08.2020 - 10.2022
Assurance Monitor
Turners and Growers
04.2020 - 06.2020
Flight Cabin Supervisor/Onboard Cabin Manager
Virgin Australia Airlines (International)
08.2012 - 04.2020
Flight Attendant
Virgin Australia Airlines (International)
02.2011 - 08.2012
Front Office Host
The George Hotel (Christchurch)
01.2010 - 01.2011
Diploma in Tourism Business Management -
Christchurch Polytechnic Institute of Technology
Comprehensive First Aid
Bachelor of Business Innovation and Enterprise -
Christchurch Polytechnic Institute of Technology
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