Hetong Xu
Pakuranga,AKL
Summary
I have solid academic research skills and rich experience in cross-cultural communication, good at conducting case studies, policy evaluation and quantitative/qualitative research, and is proficient in SPSS, Office and basic programming tools. I have led a number of campus activities and cross-company cooperation projects and has more than three years of part-time experience in various industries. Excellent learning ability, organisational ability and stress resistance, adaptable and willing to take challenges. I hope to expand my professional skills in practice and provide valuable support to the organisation.
Overview
3
3
years of professional experience
Work History
Boba Barista
Teaser
Mt Eden, Auckland
01.2023 - 12.2023
- Completed daily paperwork such as sales reports and inventory tracking logs.
- Worked independently on shop operations, including cashiering, beverage production and customer service.
- Assisted in shop scheduling and daily operations, honing time management and team communication skills.
- Helped train new employees to improve overall team efficiency and customer satisfaction.
Dungeon Master
Zuo Yao Mystery Museum
City, Auckland
01.2022 - 12.2022
- Host scripted events to optimize player experience and enhance customer stickiness.
- Responsible for pre-event communication and booking management, with the ability to organize, coordinate, and handle emergencies.
- Responsible for checking script errors and optimising the smoothness of the process.
Server
Lucky Kitchen
City, Auckland
01.2021 - 12.2021
- Provided excellent customer service to ensure satisfaction.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Master of Arts - Criminology
University of Auckland
Auckland, NZ06-2026
Bachelor of Arts - Criminology&Psychology
University of Auckland
Auckland, NZ11-2024
Skills
- Proficient in SPSS for data cleaning, analysis and visualisation
- Proficient in Word, Excel, and PowerPoint
- Ability to independently create logical and well-structured academic and professional presentations
- Bilingual in English and Chinese, ability to write and communicate clearly and logically
- Self-taught in basic Python programming, able to perform simple data processing and automation tasks
- Ability to learn new software and tools quickly, and adapt to multitasking and technical environments
- Case management
- Team work
- Ethical leadership
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Boba Barista
Teaser
01.2023 - 12.2023
Dungeon Master
Zuo Yao Mystery Museum
01.2022 - 12.2022
Server
Lucky Kitchen
01.2021 - 12.2021
Master of Arts - Criminology
University of Auckland
Bachelor of Arts - Criminology&Psychology
University of Auckland
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