Summary
Overview
Work History
Education
Skills
SPORTS PERSON - NETBAL PLAYER
Timeline
Generic

Hevan-Leigh GEORGE WALLACE

Auckland,AUK

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at DB Schenker through expert management of return processes and outstanding teamwork. Skilled in warehouse operations and customer service, demonstrated by significantly streamlining return procedures.

Overview

6
6
years of professional experience

Work History

Customer Returns Processor

DB Schenker
06.2022 - Current
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Documented returned product details in [Software] inventory tracking system.
  • Operated electric pallet jack, forklift and manlift.
  • Provided documentation and calculations to support inventory distribution decisions.
  • Conducted thorough inspections of returned merchandise for accurate refund assessments.
  • Identified trends in returned products for potential quality control improvements.
  • Demonstrated exceptional attention to detail when inspecting returned products, ensuring compliance with company guidelines.
  • Processed high volumes of returns accurately, contributing to company''s operational success.
  • Provided excellent communication skills when interacting with customers regarding their returns inquiries or issues.
  • Managed the organization of returns area, maintaining a clean and efficient workspace.
  • Collaborated with team members to optimize return procedures and enhance overall efficiency.
  • Improved organizational systems for tracking returns data, resulting in more streamlined reporting methods.
  • Trained new employees on return processes, promoting a consistent and efficient workflow.
  • Maintained accurate records of returned items, ensuring proper inventory management.
  • Ensured timely processing of returns, minimizing delays and enhancing customer experience.

Retail Assistant

Postie Plus
01.2021 - 06.2022
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Answered incoming calls and emails to provide product information, features and benefits.

Picker Packer

Kerry Logistics
06.2020 - 10.2020
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.

Checkout Operator

Countdown Supermarket
07.2018 - 06.2020
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
  • Operated and closed out drawers with high accuracy to maintain balanced registers.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.

Education

High School Diploma -

Manurewa High School
Manurewa, NZ
12.2019

Skills

  • Return Authorization
  • Workplace Safety
  • Shipping and receiving
  • Customer RMA management
  • Warehouse Operations
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Computer Skills

SPORTS PERSON - NETBAL PLAYER

I PLAY FOR A CLUB MANGERE HAWKS FOR 10 YEARS NOW. 


WE HAVE TRAVELLED TO AUSTRLIA, DUBAI AND RAROTONGA. 


WE  MANGED TO COME AWAY WITH GOLD IN DUBA. 


I ALSO COACH UNDER SEVENS FOR MY CLUB AND VOLENTER TO HELP IN HOLIDAY PROGRAMS HELD AT MY CLUB. 

Timeline

Customer Returns Processor

DB Schenker
06.2022 - Current

Retail Assistant

Postie Plus
01.2021 - 06.2022

Picker Packer

Kerry Logistics
06.2020 - 10.2020

Checkout Operator

Countdown Supermarket
07.2018 - 06.2020

High School Diploma -

Manurewa High School
Hevan-Leigh GEORGE WALLACE