Hillary Talau
Otara
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Packing Tomato , Operate Machinery
Costa Tomato Farm
Guyra NSW
12.2021 - 12.2022
- Operated a case packing machine to package product into boxes.
- Loaded produce onto conveyor belts for sorting at packing houses.
- Verified accuracy of packing slips against material received in vaults.
- Prepared meats for packing and shipment.
- Inspected product quality prior to packing and shipping out orders.
- Followed established quality control guidelines when packing merchandise.
- Assisted in training new employees in proper packing procedures.
- Resolved discrepancies between purchase orders, invoices, packing slips.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed household errands and other essential duties.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
Salesperson
Kentos Laundromat
Apia
01.2018 - 04.2018
- Assisted customers with laundry services and product selection.
- Maintained cleanliness and organization of the laundromat facilities.
- Operated washing machines and dryers to ensure optimal performance.
- Handled cash register transactions and processed customer payments.
- Provided excellent customer service to enhance client satisfaction.
- Addressed customer inquiries and resolved issues promptly.
- Collaborated with team members to improve service efficiency.
- Developed key customer relationships to increase sales.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Provided personalized service to build relationships with customers.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Collaborated with team members to develop effective sales plans.
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Participated in trade shows and sales events to promote products.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Operated register, handled cash and processed credit card transactions.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Reduced process lags by training employees on best practices and protocols.
Waitress
Noralani’s Catering
Apia
11.2016 - 12.2017
- Provided excellent customer service to enhance dining experiences.
- Took food and drink orders accurately from guests.
- Delivered food and beverages promptly to tables.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Handled guest inquiries and resolved issues efficiently.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Maintained cleanliness of dining areas throughout service shifts.
Education
LDS Church College
Pesega, SamoaSkills
- Customer relationship management
- Quality control
- Data analysis
- Process optimization
- Time management
- Problem solving
- Leadership training
- Customer relations
- Organization and time management
- Training & Development
- Communication
- Leadership
- Excellent communication
Certification
ACHIEVEMENTS
• Return with Honours – Served as a missionary in Micronesia Guam Mission May 2018 – Nov 2019
• Volunteer as a First Aid Assistant . Red Cross 2017-2018
• Completion of Samoa School Leaving Certificate – 2015
LDS Church College, Pesega
• Completion of Samoa School Certificate – 2014
LDS Church College, Pesega
Referees
REFEREES
• Jason Joseph, Former Stake President, Vaimoso, ph# 64201
• Marie Reeves, Packing Manager, ph# 61267384827/61435960596
• Chris Marshall, Site Manager, ph#0448608484
Timeline
Packing Tomato , Operate Machinery
Costa Tomato Farm
12.2021 - 12.2022
Salesperson
Kentos Laundromat
01.2018 - 04.2018
Waitress
Noralani’s Catering
11.2016 - 12.2017
LDS Church College