Himal Singh
Stanmore Bay
Summary
With over 10 years of operational experience in a solution-based, customer-focused environment, I bring a results-focused and quality-oriented approach to management. My decision-making ability has matured in complex environments, allowing me to make sound judgments. I possess highly developed relationship building skills, along with enthusiasm, energy, and a supportive team approach that fosters exemplary client focus. Committed to professional advancement and driven by a diligent work ethic, seeking an opportunity to further personal growth and career enhancement. With experience and incisive research capabilities gained in a highly customer-focused environment, confident in ability to contribute effectively.
Overview
11
11
years of professional experience
Work History
Customer Advisor
Spark
01.2024 - Current
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cafe Manager
Cherry Cafe
08.2017 - 02.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Handled business administration functions such as payroll, cash register counting, and supply ordering
- Introduced new menu items to add variety and selections and meet customer preferences
- Developed and implemented strategies to promote cafe products and increase sales
- Motivate staff to perform at peak efficiency and quality
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed
Food and Beverage Attendant
Stamford Plaza Hotel
02.2017 - 08.2017
- Maintained clean and organized restaurant to comply with hygiene and health regulations
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service
- Greeted and seated guests to provide friendly and welcoming experience
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards
- Provided guests with information about menu items, specials and promotions to provide quality service
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
Front of House Staff Member
Quadrant Hotel
09.2014 - 10.2014
- Informed customers about daily and seasonal specials
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Used cash registers and credit card machines to cash out customers
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with staff
Education
High School Diploma -
Peoples College
Kathmandu, NepalHigh School Diploma -
NSIA
Auckland, NZ07-2016
Skills
- Communication Skills
- Skilled Researcher
- Leadership
- Relationship-building
- Decision Making
- Operations Management
- Collaborative approach
- CRM software
- Active learning
- Complaint resolution
Timeline
Customer Advisor
Spark
01.2024 - Current
Cafe Manager
Cherry Cafe
08.2017 - 02.2023
Food and Beverage Attendant
Stamford Plaza Hotel
02.2017 - 08.2017
Front of House Staff Member
Quadrant Hotel
09.2014 - 10.2014
High School Diploma -
Peoples College
High School Diploma -
NSIA
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