HIMANSHI
Greenhithe,Auckland
Summary
To secure a challenging position where I can effectively contribute my skills as a professional and possess competent marketing skills. Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
16
16
years of professional experience
Work History
Store Manager
RealMe
Jalandhar
02.2022 - 07.2023
- Implemented efficient systems for tracking stock movement.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delegated work to staff, setting priorities and goals.
Store Manager
Vivo
Jalandhar
10.2020 - 02.2022
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Sales Consultant
Xiaomi
Jalandhar
09.2019 - 10.2020
- Developed key customer relationships to increase sales.
- Produced sales documents, finalized deals and filed records.
- Collaborated with marketing team to design promotional materials for campaigns.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
Sales Consultant
Nokia (Microsoft)
Nakodar, Jalandhar
01.2013 - 07.2019
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Solution Specialist
NOKIA
Kapurthala, Jalandhar
07.2009 - 01.2013
- Spearheaded corrective action initiatives to resolve root causes.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Promoter
NOKIA
Garhshankar
12.2007 - 07.2009
- Maintained professionality and efficiency while working closely with leadership.
- Organized advertisement and display information in alignment with weekly sales plan.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
- Created positive product impressions by engaging with potential customers to increase sales opportunities.
Education
Bachelors of Computers Applications -
HIMT
Hosiapur01-2017
Diploma - Electronics And Communications Engineering
Govt. Polytechnic College For Girls
Jalandhar01.2007
Intermediate -
Govt. Sr. Sec. School
Jalandhar01.2004
Skills
- Hourly shift management
- Promotional planning
- Sales strategies
- Accurate money handling
- Friendly and positive
- Staff supervision
- Profit margin optimization
- Strategic thinker
- Reliable
- Customer service
- Operations management
- Team development
- Sales expertise
- Relationship building and management
- Retail sales techniques
- Advertising and marketing
Accomplishments
- First Trophy award of best performance in Diwali festival in Vivo, 11/01/21
- Memento award from RealMe for good business to company from store.
- Contest Winner of ASHA handset Target achieved and won coupon of Rs. 4000
- Winner of weekly contest and won cash prize of Rs. 1500
- Won Asha 500 phone
- Second prize in handball in 2004
- Third prize in handball in 2005
- Event Organizer in college Annual function
- Anchor in college festivals and on other events
Training
- 15 days, ALL INDIA RADIO (AIR) Jalandhar
- 2 weeks, BHARAT SANCHAR NIGAM LIMITED JALANDHAR, E10B
- 2 weeks, BHARAT SANCHAR NIGAM LIMITED, OCB
- 2 weeks, BHARAT SANCHAR NIGAM LIMITED JALANDHAR, MDF
Projects handled
- Traffic light controller using DECADE COUNTER
- Data and Voice Communication using Optical fiber
- Project on Transport and communication
References
References available upon request.
Timeline
Store Manager
RealMe
02.2022 - 07.2023
Store Manager
Vivo
10.2020 - 02.2022
Sales Consultant
Xiaomi
09.2019 - 10.2020
Sales Consultant
Nokia (Microsoft)
01.2013 - 07.2019
Solution Specialist
NOKIA
07.2009 - 01.2013
Sales Promoter
NOKIA
12.2007 - 07.2009
Bachelors of Computers Applications -
HIMT
Diploma - Electronics And Communications Engineering
Govt. Polytechnic College For Girls
Intermediate -
Govt. Sr. Sec. School
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