Himanshu Dahiya
32A Steveley Avenue, Mount Roskill,AUK
Summary
Pursued continuous development opportunities to advance Retail & Sales expertise and enhance support for internal and external customers. Driven leader with excellent problem-solving, decision-making and conflict resolution skills. Analytical and results-focused in addressing organizational issues and implementing corrective actions. Proactive Manager in Training knowledgeable about all facets of operations for retail 7 sales businesses. Focused on building revenue streams, promote customer loyalty and maximize organizational efficiency to boost bottom-line profitability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager in Training
Michael Hill Jewellers
Botany, Auckland
08.2022 - Current
- Delegated work to staff, setting priorities and goals.
- Managing and coaching the team & leading them towards success
- Dealing with customer complaints and assisting customers with their needs
- Jewellery merchandising & maintaining jewellery is presentable for sale
- Ensuring administration tasks are completed in a timely manner
- Resolving conflict between staff and customers
- Meeting and exceeding store targets with high IPS, KPI’s and credit sales
- Supporting team in selling high valuable items whilst maintaining security
- Creating and communicating personal jewellery repairs for customer
Operations Manager
The Clean
Milford, North Auckland
10.2019 - 09.2022
- Conceiving and implementing creative sales ideas on a weekly basis
- Hiring, training and motivating staff to ensure Sales Target are met consistently
- Answering queries from customers and handling complaints
- General administration such as preparing daily sales reports, controlling and ordering stock, security and banking.
Yard Supervisor
Vehicle Direct
Takanini
09.2018 - 10.2019
- Handled Trade me Account of Company by relisting Cars, answering Emails
- Clicking professional Photos of cars for merchandising
- Conceiving and implementing creative sales ideas on a weekly basis
- Managing store merchandising to ensure product is presented in an optimum manner
- Making improvements to the running of the business and developing the yard
- Monitor inventory of yard supplies and place purchase orders as necessary
Education
Bachelor of Information Technology - Information Technology
AIS St Helens
04-2021
Skills
- Technical skills
- Quality Management
- Business Development
- Staff Leadership
- Customer Service
- Inventory Control
- Staff Training
- Operations Support
- Business Administration
- Business Planning
- Negotiation
- Marketing promotions
- Staff Development
- Sales Techniques
- Financial records analysis
Affiliations
Chess, Cricket, Reading books, Hanging out with my friends
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Accomplishments
- Certificate of Leadership & Management
- Certificate of Web Designing & Developement
Certification
- First Aid Certificate
References
References available upon request.
Timeline
Manager in Training
Michael Hill Jewellers
08.2022 - Current
Operations Manager
The Clean
10.2019 - 09.2022
Yard Supervisor
Vehicle Direct
09.2018 - 10.2019
Bachelor of Information Technology - Information Technology
AIS St Helens
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