Himanshu Kadyan
Nelson,New Zealand
Summary
Dynamic professional with a proven track record at Franchise India Brands Ltd, excelling in client servicing and social media strategy. Skilled in event planning and customer relationship management, I consistently enhanced client satisfaction and engagement. Adept at multitasking, I drive results through innovative sales strategies and effective communication.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Bp Gas Station
07.2023 - Current
- Supervised daily operations, ensuring smooth workflow and efficient customer service
- Managed customer interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Oversaw transaction handling, ensuring accuracy in cash management and adherence to company policies
- Maintained stock levels by managing inventory, restocking shelves, and coordinating with suppliers
- Ensured a clean, safe, and organized work environment, adhering to all health and safety regulations
- Trained and mentored new employees, fostering a productive and customer-focused team
- Promoted in-store specials, loyalty programs, and additional services to drive sales and enhance customer experience
Executive - Client Servicing/ Social Media & Public Relations Executive
Franchise India Brands Ltd
Faridabad
11.2021 - 01.2023
- Maintained positive client relationships, enhancing client referral rates
- Focused on achieving 100% client satisfaction through excellent service
- Developed strategies to align client visions with suitable services
- Demonstrated exceptional multitasking and organizational skills
- Managed various social media platforms/ Events and engaged with target audiences
- Organized and coordinated corporate and promotional events, ensuring seamless execution
- Liaised with vendors, sponsors, and stakeholders to streamline event planning and logistics
- Developed and executed event marketing strategies to maximize audience engagement
- Generated dynamic social media strategies to boost client presence online
Customer Experience Specialist
Lenskart Solutions Pvt. Ltd.
Faridabad
06.2019 - 03.2020
- Ensured a positive, hassle-free customer experience consistently
- Developed and implemented effective sales strategies to grow the customer base
- Identified and leveraged opportunities to boost customer retention rates
Education
Masters (level 9) - Master of Applied Management
NMIT Nelson
Nelson, New Zealand12.2024
Masters - Post Graduation - Master of Business Administration (MBA), Event Management and Marketing
Manav Rachna International Institute of Research and Studies
Faridabad05.2019
Graduation - Journalism & Mass Communication
Manav Rachna International University
Faridabad05.2017
12th -
Sachdeva International School
Faridabad05.2013
10th -
Carmel Convent School
Faridabad01.2011
Skills
- Customer Relationship Management
- Social Media Strategy and Management
- Event Planning and Coordination
- Sales Planning and Execution
- Content Creation and Blogging
- Multitasking and Organizational Abilities
References
Available on request.
Personal Information
- Date of Birth: 11/13/94
- Nationality: Indian
Ird Number
139-908-678
Timeline
Shift Supervisor
Bp Gas Station
07.2023 - Current
Executive - Client Servicing/ Social Media & Public Relations Executive
Franchise India Brands Ltd
11.2021 - 01.2023
Customer Experience Specialist
Lenskart Solutions Pvt. Ltd.
06.2019 - 03.2020
Masters (level 9) - Master of Applied Management
NMIT Nelson
Masters - Post Graduation - Master of Business Administration (MBA), Event Management and Marketing
Manav Rachna International Institute of Research and Studies
Graduation - Journalism & Mass Communication
Manav Rachna International University
12th -
Sachdeva International School
10th -
Carmel Convent School
Similar Profiles
Keila Castro-MartinezKeila Castro-Martinez
Crew Member at BP Gas Station ServiceCrew Member at BP Gas Station Service
Jasmyn BrackbillJasmyn Brackbill
Gas Station Attendant at Bp Gas StationGas Station Attendant at Bp Gas Station
Kiomara MemdezKiomara Memdez
Manager's Assistant at BP Gas Station ServiceManager's Assistant at BP Gas Station Service