Himanshu Kadyan
Summary
Energetic and optimistic customer service representative with over 4 years of professional experience. Skilled in client servicing, social media management, event management and enhancing customer experience. Proven ability to work collaboratively with sales teams to boost revenue and client satisfaction. Dedicated to fostering long-lasting and effective client relationships.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Bp Gas Station – Haven’s Road
07.2023 - Current
- - Supervised daily operations, ensuring smooth workflow and efficient customer service.
- - Managed customer interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- - Oversaw transaction handling, ensuring accuracy in cash management and adherence to company policies.
- - Maintained stock levels by managing inventory, restocking shelves, and coordinating with suppliers.
- - Ensured a clean, safe, and organized work environment, adhering to all health and safety regulations.
- - Trained and mentored new employees, fostering a productive and customer-focused team.
- - Promoted in-store specials, loyalty programs, and additional services to drive sales and enhance customer experience.
Executive - Client Servicing/ Social Media & Public Relations Executive
Franchise India Brands Ltd, Faridabad
11.2021 - 01.2023
- - Maintained positive client relationships, enhancing client referral rates.
- - Focused on achieving 100% client satisfaction through excellent service.
- - Developed strategies to align client visions with suitable services.
- - Demonstrated exceptional multitasking and organizational skills.
- - Managed various social media platforms/ Events and engaged with target audiences.
- - Generated dynamic social media strategies to boost client presence online.
Customer Experience Specialist
Lenskart Solutions Pvt. Ltd., Faridabad
06.2019 - 03.2020
- - Ensured a positive, hassle-free customer experience consistently.
- - Developed and implemented effective sales strategies to grow customer base.
- - Identified and leveraged opportunities to boost customer retention rates.
Education
Masters (level 9) - Applied Management
NMIT Nelson
12.2024
Masters - Business Administration (MBA), Event Management and Marketing
Manav Rachna International Institute of Research and Studies
Graduation - Journalism & Mass Communication
Manav Rachna International University
05.2017
Skills
- - Customer Relationship Management
- - Social Media Strategy and Management
- - Sales Planning and Execution
- - Content Creation
- - Multitasking and Organizational Abilities
Timeline
Shift Supervisor
Bp Gas Station – Haven’s Road
07.2023 - Current
Executive - Client Servicing/ Social Media & Public Relations Executive
Franchise India Brands Ltd, Faridabad
11.2021 - 01.2023
Customer Experience Specialist
Lenskart Solutions Pvt. Ltd., Faridabad
06.2019 - 03.2020
Masters - Business Administration (MBA), Event Management and Marketing
Manav Rachna International Institute of Research and Studies
Graduation - Journalism & Mass Communication
Manav Rachna International University
Masters (level 9) - Applied Management
NMIT Nelson
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