HIMESHRI PATEL
St Albans, Christchurch,NEW ZEALAND
Summary
Driven Area Manager with over 3 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful retail manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
7
7
years of professional experience
Work History
Area Manager
Chemist Warehouse
07.2022 - Current
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Streamlined operations while administering all reporting and compliance procedures for sites consisting of 6 managers and 90 total employees.
- Aligned procedures and protocols with changing business demands.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
Retail Manager
Chemist Warehouse
02.2021 - 07.2022
- Monitored inventory, cash and payroll processes to keep location running smoothly.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Structured HR consulting services to support clients during organizational developments and changes.
Retail Coordinator
Chemist Warehouse
06.2020 - 02.2021
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed and supervised staff performance.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Mentored newly hired staff in upselling techniques to improve sales.
Pharmacy Assistant
Chemist Warehouse
07.2018 - 10.2020
- Communicated effectively with a diverse range of people, including patients and pharmacy staff
- Advised customers on a range of over-the-counter (OTC) medicines, complimentary supplements and grooming products
- Anticipated customers’ needs by recommending other products and services that compliment the products requested by the customer
- Accurately completed sales transactions
- Managed pharmacy stock, including administrative duties, ordering stock and pricing stock
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Arranged retail products in pharmacy area according to merchandising planograms and end cap placement needs.
Sandwich Artist
Subway
01.2018 - 07.2018
- Team member with customer facing responsibilities, along with hands on experience on administrative tasks, health and safety norms in New Zealand in a service industry
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Completed opening, closing and shift change tasks by following company guidelines.
- Delivered superior customer service focused on quality and meeting customer needs.
Education
Diploma - Health Services Management
Aspire2 International School
Auckland, NZ11.2018
Bachelor of Pharmacy -
Gujarat Technological University
07.2017
Skills
- Commercial acumen
- Business development
- Resource Allocation
- Team building and motivation
- Service-driven sales
- Compelling leadership skills
- Multidisciplinary team leadership
- Rapport and relationship building
Education
Ahmedabad ,Auckland, NZ
Contact
St Albans, Christchurch, NEW ZEALAND 8052
Timeline
Area Manager
Chemist Warehouse
07.2022 - Current
Retail Manager
Chemist Warehouse
02.2021 - 07.2022
Retail Coordinator
Chemist Warehouse
06.2020 - 02.2021
Pharmacy Assistant
Chemist Warehouse
07.2018 - 10.2020
Sandwich Artist
Subway
01.2018 - 07.2018
Diploma - Health Services Management
Aspire2 International School
Bachelor of Pharmacy -
Gujarat Technological University
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