Himple
Queenstown,New Zealand
Summary
Customer service professional with a Graduate Diploma in Hospitality Management. Strong background in strategic and operational management, with a focus on enhancing communication and fostering relationships. Committed to elevating customer satisfaction through exceptional service. Aiming to contribute to an innovative company while advancing professional goals.
Overview
7
7
years of professional experience
Work History
Night Auditor
Copthorne Lakefront Queenstown
03.2019 - 07.2020
- Generated daily and night audit reports for management distribution via email.
- Executed prepayment reports after midnight to ensure timely financial updates.
- Conducted key audits to maintain compliance and operational integrity.
- Balanced cash and EFTPOS transactions, verifying accuracy of all floats.
- Checked wake-up calls to guarantee guest satisfaction and service reliability.
- Compiled housekeeping and restaurant reports to support departmental operations.
- Updated daily reports and distributed DM log to management for oversight.
Self-Checker/Room Attendant/Night Porter
Crowne Plaza, Queenstown
04.2018 - 07.2020
- Maintained rooms to meet established cleanliness standards.
- Conducted inspections of rooms, lobby, restaurants, pool area, and bathrooms.
Taxi Driver
Queenstown Taxi
07.2024 - 08.2025
- Navigated city routes efficiently to ensure timely passenger arrivals.
- Maintained cleanliness and safety of vehicle to enhance passenger experience.
- Adapted quickly to changing traffic conditions for optimal route management.
- Assisted passengers with luggage and provided exceptional customer service.
Courier Driver
DHL
07.2022 - 03.2023
- Manage our run
- Knowledge about the area
- Work under pressure
- Able to work in weekends
- Able to start in early morning
Onsite Manager
Courier company
11.2021 - 03.2022
- Managed staff to ensure optimal performance and productivity.
- Organized courier runs for efficient service delivery.
- Completed paperwork, including timesheets, to maintain accurate records.
Accountant
Crown Plaza Hotel
07.2018 - 07.2018
- Check the night Audit work.
- Send the invoices.
- Learn How to Refund Money
- Learn how to do pay roal.
- Training In Finance Department
Education
Graduate Diploma - Hospitality Management
NTEC Tauranga
New Zealand06.2017
Higher Secondary Certificate Examination - undefined
India01.2013
Secondary Certificate Examination - undefined
India01.2013
Skills
- Stress resilience in the workplace
- Parcel handling proficiency
- Understanding of local navigation
- dedicated worker with physical endurance
- effective teamwork and adaptability
- general support for housekeeping teams
- effective liaison with tour operators
- group scheduling experience
- availability for shifts and overtime
- effective listening and conflict resolution skills
- dedicated to exceptional customer service in security
- general knowledge of operating systems including Windows and Mac
Accomplishments
- License Controller Qualification (LCQ).
Core Competencies/Areas of Expertise/Modules Covered
- Strategic Decision Making
- Problem Solving
- Client Management
- Strategic Planning
- Effective delivery of projects on time Analytical Thinking
- Continuous Improvement
- Communication
- Customer Service
- Time Management
- Process Development
- Tourism and Hospitality Management
- Events Management
- Sustainable tourism
- Travel and Air Transport Management
- Resort and Hospitality Management
- Tourism Policy Planning and Development
- Work under pressure
Reference
Queenstown Taxi Manager
Phone: 021 066 3000
Aramex courier Cromwell
Phone: 03 445 3013
Timeline
Taxi Driver
Queenstown Taxi
07.2024 - 08.2025
Courier Driver
DHL
07.2022 - 03.2023
Onsite Manager
Courier company
11.2021 - 03.2022
Night Auditor
Copthorne Lakefront Queenstown
03.2019 - 07.2020
Accountant
Crown Plaza Hotel
07.2018 - 07.2018
Self-Checker/Room Attendant/Night Porter
Crowne Plaza, Queenstown
04.2018 - 07.2020
Graduate Diploma - Hospitality Management
NTEC Tauranga