HINABEN PATEL
Drury,AUK
Summary
Creative and energetic Early Childhood Education professional devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive and motivated with strong desire to promote student potential. Offering one year of experience with passion for building strong rapport with faculty, students and caregivers.
Overview
12
12
years of professional experience
Work History
EARLY CHILDHOOD TEACHER
BEST START BREMNER ROAD
05.2023 - Current
- Program planning and implementation for children 3 to 4 years old.
- Planned and executed activities to stimulate physical, social- emotional, language and intellectual growth.
- Collaborating with parents and community in providing quality environment for children’s learning.
- Working in partnership with parents to plan children individual learning plan and plan strategies to achieve children goal and learning.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Supervision of and interaction with children throughout the day to help them achieve their skills and goal.
- Applied play-based strategies to provide diverse approaches to learning.
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.
- Establish and maintain positive and effective communication with parents, teachers and community.
- Demonstrated respect, friendliness and willingness to help whenever needed.
- Enjoy building good relationships with parents and understanding their culture.
- Implementing Bicultural practices into the centre to achieve children belonging and parents participation.
- Making sure that children health and wellbeing look after very well.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Communicated regularly with parents and guardians regarding their child''s progress, addressing any concerns or questions promptly and professionally.
- Organized and supervised large and small group activities.
CUSTOMER SERVICE SUPERVISOR
NEW WORLD
03.2016 - 04.2022
- Established and updated work schedules to account for changing staff levels and expected workload.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Lotto, trained, LCQ certificate.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
CUSTOMER SERVICE REPRESENTATIVE
MOBIL PEGASUS LTD
08.2012 - 03.2016
- Assist customers in locating and selecting merchandise in any store department
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves, and preventing shrinkage.
- Maintained, clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures
- Reduce inventory drawdowns, drive-throughs and daily cash variances by closely monitoring day-to-day operations
- Consistently achieve upsell goals by highlighting targeted items using strategic promotional methods
- Make sure every employee and contractor understand emergency procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Graduate Diploma in Teaching (Early Childhood Education) – Level 7 -
01.2023
National diploma in business level 6, NZ -
01.2007
P.G.D in industrial relations & personnel management, Bhartiya vidya bhavan’s Mumbai -
01.2006
Computing and financial accounting in Aptech computer education, Bharuch -
01.2006
Bachelor of business administration, North Gujarat University -
01.2005
Skills
- Flexible and adoptable
- Decision Making
- Active listening
- Team collaboration and leadership
- Self-motivated professional
- Classroom and transformative leadership
- Relationship Building
- Positive work attitude
- Communication and Interpersonal Skills
References
- Mahalakshmi Lakshmanan, Head Teacher at Best start Bremner Road, +65 96201760/ 029 129 2591, l_mahalakshmi@yahoo.com
- Rashmi Chetan, Senior checkout supervisor, 02102786312, rashmi628@yahoo.co.nz
Timeline
EARLY CHILDHOOD TEACHER
BEST START BREMNER ROAD
05.2023 - Current
CUSTOMER SERVICE SUPERVISOR
NEW WORLD
03.2016 - 04.2022
CUSTOMER SERVICE REPRESENTATIVE
MOBIL PEGASUS LTD
08.2012 - 03.2016
Graduate Diploma in Teaching (Early Childhood Education) – Level 7 -
National diploma in business level 6, NZ -
P.G.D in industrial relations & personnel management, Bhartiya vidya bhavan’s Mumbai -
Computing and financial accounting in Aptech computer education, Bharuch -
Bachelor of business administration, North Gujarat University -
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