Hind S K Darwish
Dunedin,OTA
Summary
Enthusiastic and dedicated individual with a strong passion for customer service and teamwork. Aiming to contribute skills and positive attitude to part-time roles in retail assistance or as a kitchen hand. Proven experience in delivering excellent customer experiences and managing diverse responsibilities in dynamic environments.
Overview
8
8
years of professional experience
Work History
Sales representative/Store manager
Calendar Club
01.2022 - 01.2023
- Sales and customer service - Employee rostering and managing - Stock maintenance - Inventory - Cashing duties - Store organization and maintenance
- Managed customer accounts to secure customer satisfaction and repeat business
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Developed and implemented sales strategies to increase profits
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
Cashier, Kitchen Hand
Kababba shop
01.2018 - 01.2021
- Responsibilities: - Customer service - Cashing duties - Preparing orders
- Built relationships with customers to encourage repeat business
- Restocked and organized merchandise in front lanes
- Greeted customers entering store and responded promptly to customer needs
- Learned other teammates' work tasks to train as backup
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Waiter
Fahana Italian Restaurant
01.2015 - 01.2017
- Customer service, including order taking and handling payments - Waiter duties - Barista tasks and preparing drinks
- Used cash registers and credit card machines to cash out customers
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Answered customers' questions, recommended items, and recorded order information
- Inspected dishes and utensils for cleanliness
Education
Bachelor of Pharmacy -
University of Otago
Dunedin2023
Bachelor of Science - Physiology
University of Otago
Dunedin2022
Bachelor of Science - Health Science
University of Otago
Dunedin2021
High School Diploma -
Palmerston North Girls High School
Palmerston North2020
Skills
Time management
Customer service and sales
Effective communication
Team work
Fast learner
Additional Information
2020
- NCEA Level 2 Merit endorsement
- NCEA Level 2 Chemistry excellent endorsement
- Endorsement Year 12 course Distinction Award - English Language Learning
- Year 13 Connections Leader Award Jefferies Cup for Service to International Students
- Karene Biggs Global Citizen Scholarship from Palmerston North Girls High School
2021
- Entrance scholarship from the University of Otago 150th
2022
- Sir Robert Scholarship
Volunteering
Refugee Club
- Vice president of University of Otago Refugee Club
The Islamic Centre: Palmerston North
- Worked with children aged 5-10 doing team building and activities
Red Cross
- Worked with the Red Cross as a youth leader and helped organize events for refugee youths
- Worked in a Red Cross Op shop in Dunedin and helped with stock management and sales
School
- Multicultural prefect, Arabic extension leader, communication leader
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Greek
Limited Working
Thai
Limited Working
Timeline
Sales representative/Store manager
Calendar Club
01.2022 - 01.2023
Cashier, Kitchen Hand
Kababba shop
01.2018 - 01.2021
Waiter
Fahana Italian Restaurant
01.2015 - 01.2017
Bachelor of Pharmacy -
University of Otago
Bachelor of Science - Physiology
University of Otago
Bachelor of Science - Health Science
University of Otago
High School Diploma -
Palmerston North Girls High School
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