Hinemaria Phillips
Brisbane,Australia
Summary
Culturally grounded Youth and Community Support Professional experienced in assisting rangatahi and whānau through challenges such as homelessness and crisis situations. Expertise in advocacy, case management, risk assessment, and building relationships through whanaungatanga and manaakitanga. Committed to culturally responsive practices that promote safety, dignity, and positive outcomes while strengthening connections to culture and community.
Overview
17
17
years of professional experience
Work History
Support Worker
South Burnett CTC Inc
09.2021 - Current
- Resolved client inquiries and issues, enhancing overall satisfaction and support.
- Optimized team workflow processes, resulting in improved service delivery outcomes.
- Streamlined documentation processes for client interactions and service requests, enhancing monitoring efficiency.
- Implemented continuous improvement strategies through proactive client feedback collection.
- Achieved housing stability for clients by establishing tailored service plans that addressed specific needs.
- Connected vulnerable populations with vital community resources and support services, fostering better outcomes.
- Completed day-to-day duties accurately and efficiently.
Meat Packer
Jack Purcell Meats
09.2016 - 09.2020
- Operated packaging machines to support efficient meat packing operations.
- Maintained a clean and organized workspace to meet safety regulations.
- Assisted in inspecting products for quality checks prior to shipment.
- Contributed to team efforts in enhancing production processes and minimizing downtime.
Food Maker
Lunch Bites Ltd
09.2015 - 09.2016
- Prepared various menu items using established recipes to maintain quality and consistency.
- Operated kitchen equipment safely while keeping the work area clean and organized.
- Assisted team members in optimizing food preparation processes to improve efficiency.
- Supported training of new staff on food safety practices and operational protocols.
Kaimahi
Nga Tau E Toru Te Kohanga Reo
09.2012 - 09.2015
- Led the implementation and delivery of educational programs in alignment with whanau objectives.
- Partnered with whanau and colleagues to enhance learning outcomes for children. Guided kaiako and kaimahi in the instruction of te reo Maori.
- Organized and prepared engaging daily indoor and outdoor activities that catered to children’s needs. Advocated for child safety throughout all learning environments. Represented the organization at whanau hui while delivering comprehensive progress reports. Managed daily cleaning duties to maintain a safe and welcoming environment.
Pou Awhina
Hauora Waikato Maori Mental Health Org
05.2009 - 03.2013
- Achieved enhanced quality of life for clients through active engagement in therapeutic activities. Promoted medication compliance among clients to support their health. Secured reliable transportation for clients to appointments, fostering independence. Streamlined meal preparation processes to meet clients' dietary needs. Instilled good hygiene practices through consistent reminders and support. Maintained exemplary living conditions by conducting thorough weekly checks. Identified and documented health concerns to facilitate timely interventions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Certificate - Health & Foundations studies – Level 4
Waikato Institute of Technology
National Certificate - Maori Mental Health – Level 4
Ara ki rua Institute
NCEA Level 1 & 2 -
Mangakahia Area School
Skills
- Client assessment
- Care planning
- Medication support
- Client transportation support
- Community referrals
- Incident reporting
- Incident documentation
- Client advocacy
- Food safety
References
Nick Krauksts
0429811084
Nickk@sbctc.com.au
Joshua Miller
0429913856
Joshm@sbctc.com.au
EMPLOYMENT HISTORY
01-2021
Timeline
Support Worker
South Burnett CTC Inc
09.2021 - Current
Meat Packer
Jack Purcell Meats
09.2016 - 09.2020
Food Maker
Lunch Bites Ltd
09.2015 - 09.2016
Kaimahi
Nga Tau E Toru Te Kohanga Reo
09.2012 - 09.2015
Pou Awhina
Hauora Waikato Maori Mental Health Org
05.2009 - 03.2013
Certificate - Health & Foundations studies – Level 4
Waikato Institute of Technology
National Certificate - Maori Mental Health – Level 4
Ara ki rua Institute
NCEA Level 1 & 2 -
Mangakahia Area School