Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Hiramaya Lama

Tauranga,BOP

Summary

Dynamic professional with extensive experience as a Chef at Thai Kitchen Restaurant, excelling in food preparation and inventory management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Successfully implemented cost control measures, ensuring high-quality food service while maintaining compliance with health regulations.

Overview

13
13
years of professional experience

Work History

Chef

Thai Kitchen Restaurant
Tauranga, Tauranga South
04.2024 - Current
  • Supervised food preparation staff to deliver high-quality results.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Checked quality of raw materials before use.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Resolved customer complaints regarding food quality or service issues.
  • Assigned specific duties to employees to maintain productive operation of kitchen and food service.
  • Checked quality of food products to meet high standards.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Monitored quality, presentation and quantities of plated food across line.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.

Managing Director

HM Building Cleaning Services
Dubai UAE, Dubai
10.2022 - 08.2023
  • Coordinated and directed activities of businesses or departments concerning services and pricing.
  • Monitored financial performance of the organization and initiated corrective actions as needed.
  • Participated in development activities such as providing and promoting ads on social media.
  • Cultivated strong relationships with customers through periodic meetings and follow-ups.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Oversaw day-to-day operations of the company while coordinating with staff members.
  • Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
  • Performed regular reviews of operational processes to reduce costs while maintaining quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Administrator Cum Storekeeper

Emrill Services LLC
Dubai UAE, Dubai
07.2017 - 07.2022
  • Analyzed company's expenditures and developed financial models.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Improved office organization by developing filing system and customer database protocols.
  • Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Supervised administrative staff, delegating tasks and managing workload distribution.
  • Implemented new software and technology solutions to enhance office productivity.
  • Oversaw inventory management, including ordering office supplies and equipment maintenance.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Provided general administrative support to staff members.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
  • Worked closely with human resources to support employee management and organizational planning.
  • Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
  • Managed office supplies inventory and placed orders when necessary.
  • Prepared reports on various projects for management review.
  • Maintained positive working relationship with fellow staff and management.
  • Answered incoming calls and responded to customer inquiries.
  • Organized client meetings to provide project updates.
  • Identified needs of customers promptly and efficiently.
  • Coordinated with IT department to resolve technical issues and maintain computer systems.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Updated databases with new employee information, job changes and terminations.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Coordinated meetings, conferences, travel arrangements.
  • Performed data entry tasks into computer databases from paper documents.
  • Implemented filing systems to improve document organization and retrieval.
  • Administered benefits programs, including health insurance.
  • Maintained filing system for important documents such as contracts and invoices.
  • Negotiated contracts with vendors and service providers to optimize costs and efficiency.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Compared and verified identifying information of outgoing shipments.
  • Updated stock information on a daily basis in the system.
  • Traced missing material and shipments through vendor and customer communications.
  • Tracked expiration dates of stored items to ensure first come, first out.
  • Ensured proper handling, storage and maintenance of all items in the storeroom.
  • Reported any damaged or defective goods immediately upon receipt.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Receptionist Administrator

Karibu Maintenance and landscaping LLC.
Dubai UAE, Dubai
05.2014 - 03.2017
  • Greeted visitors and customers warmly, offering refreshments.
  • Maintained an organized filing system for all employee records in compliance with legal regulations.
  • Ensured that the reception area is kept safe at all times.
  • Contracted with vendors and building management to schedule office equipment or facility repairs.
  • Responded promptly to emails from customers and other departments within the organization.
  • Supported office security by following safety procedures and controlling access via reception desk.
  • Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
  • Ordered office supplies as needed and maintained inventory records.
  • Coordinated meetings between internal departments and external partners and clients.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Assisted with administrative tasks such as data entry into company databases.
  • Displayed professional standards at reception desk to impress visitors.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Processed invoices using accounting software programs.
  • Facilitated smooth communication between staff and senior management through diligent message delivery.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Managed inventory and supplies to ensure materials were available when needed.

Receiving Clerk

Geant Hypermarket
Dubai UAE, Dubai
03.2012 - 02.2014
  • Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
  • Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Arranged the team to use forklifts, hand trucks, or other equipment to load, unload, transport, and store goods.
  • Organized warehouse storage areas by item type and category for easy access and retrieval of products.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Packed or sealed to prepare materials for shipping.
  • Maintained inventory of shipping materials and supplies.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Prepared documentation to track and report on damaged or missing items.
  • Maintained clean work area that adhered to strict safety standards.
  • Coached new staff preparing outgoing and receiving incoming shipments.
  • Operated equipment and machinery according to safety guidelines.

Education

High School Diploma -

Sigma H.S.School
Paknajol Kathmandu Nepal
02-2010

Skills

  • Food preparation
  • Inventory management
  • Customer service
  • Problem solving
  • Effective communications
  • Budgeting and cost control
  • Vendor relations
  • Staff coordination

Affiliations

  • Hardworking, reliable, and trustworthy
  • Customer Support's Resiliency
  • Coordination capability
  • Organizational skills
  • Time management
  • Quick Adaptability to new technology

Timeline

Chef

Thai Kitchen Restaurant
04.2024 - Current

Managing Director

HM Building Cleaning Services
10.2022 - 08.2023

Administrator Cum Storekeeper

Emrill Services LLC
07.2017 - 07.2022

Receptionist Administrator

Karibu Maintenance and landscaping LLC.
05.2014 - 03.2017

Receiving Clerk

Geant Hypermarket
03.2012 - 02.2014

High School Diploma -

Sigma H.S.School

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Hiramaya Lama