Hiren Devani
Mount Roskill,Auckland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ministry of Social Development
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Technical Support Engineer
Aiscorp Ltd
10.2022 - 03.2024
- Assessed and identified issues, quickly resolving them to restore functionality
- Managed both inbound and outbound customer service calls, resolving issues promptly to return machines to operational status
- Worked on client requests related to software and hardware
- Configured new machines for users according to their requirements
- Troubleshot hardware issues and coordinated with service providers for repairs
- Used remote login tools to assist clients with technical and product questions
- Guided customers through troubleshooting steps on call, ensuring their understanding and resolution of issues
- Provided training and support to customers on the use of new software and hardware
- Maintained detailed records of customer interactions and solutions provided.
Community Facilitator
Connexu Ltd
06.2021 - 11.2022
- Supported clients' social, physical, and emotional needs to help integrate into the local community
- Tracked client behaviours, daily activities, new skills, and notable incidents for documentation
- Drove and accompanied clients to appointments, shopping, and special events for safety and companionship
- Helped clients develop coping mechanisms, technical abilities, and job skills
- Provided exceptional customer service by addressing client concerns and ensuring their well-being.
Education
IT Support & Operations Level 7 Diploma -
Tasman International Academies
06.2019
IT Technical Support Diploma -
Aspire 2 International
05.2018
Skills
- Strategic
- Ideation
- Command
- Input
- Arranger
- Activator
- Competition
- Restorative
- Learner
- Achiever
Certification
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Azure Administrator (AZ-104)
- Google Workspace Administrator
References
References available upon request
Timeline
Customer Service Representative
Ministry of Social Development
08.2024 - Current
Technical Support Engineer
Aiscorp Ltd
10.2022 - 03.2024
Community Facilitator
Connexu Ltd
06.2021 - 11.2022
IT Support & Operations Level 7 Diploma -
Tasman International Academies
IT Technical Support Diploma -
Aspire 2 International
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