Hiren Parmar
Christchurch,CAN
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
16
16
years of professional experience
Work History
SENIOR LEAD ENGINEER
FIS Global
11.2017 - 12.2022
- Proficient in understanding, analyzing, and estimating development projects
- Conducting code and document reviews
- Skilled in client communications and meetings
- Analyzing requirements for development projects and bugs in product
- Conducting system testing, as well as peer reviews and independent testing.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
TECHNICAL LEAD
WIPRO TECHNOLOGIES
12.2015 - 11.2017
- Investigated system issues and implemented resolutions to reduce downtime.
- Improved systems with addition of new features and infrastructure.
- Provided educational expertise and mentoring to junior team members.
- Maintained response times to support business continuity.
- Troubleshooting internal customer queries.
TECHNICAL LEAD
METRICSTREAM INFOTECH PVT.LTD
04.2014 - 12.2015
- Collaborate with the iOS development team to ensure seamless integration and delivery of software solutions
- Analyzing development projects' requirements, ensuring project timelines
- Communicated with clients to verify roots and causes of computer problems.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
SR. PROGRAMMER ANALYST
ACCELYA KALE LTD
07.2011 - 02.2014
- Writing / Modifying PL/SQL procedures, functions, triggers and packages
- Coding and unit testing of online and batch programs
- Conducting system and regression testing
- Conducting peer reviews and independent testing.
SR. PROCESS ASSOCIATE
ICLP
11.2008 - 07.2011
- Developing SQL procedures for various requisites like generating accrual summary, getting an extract from the database using business rules, etc
- Delivering business rules to the development team to automate the process of file exchange
- Testing the development analyzes whether the coding is as per the business requirement.
PROCESS ASSOCIATE
TATA CONSULTANCY SERVICES
11.2006 - 11.2008
- Created SQL procedures for various requirements
- Provided business rules to the development team to automate the process of file exchange
- Accessed the development to check whether the coding is as per the Business requirement
Education
MASTER OF SCIENCE - COMPUTER SCIENCE
UNIVERSITY OF MUMBAI
BACHELOR OF SCIENCE - COMPUTER SCIENCE
UNIVERSITY OF MUMBAI
Skills
- Evaluate Plans
- Technical Support
- Customer Education
- Technical Support and Assistance
- Resolve Technical Problems
- Troubleshooting Skills
Timeline
SENIOR LEAD ENGINEER
FIS Global
11.2017 - 12.2022
TECHNICAL LEAD
WIPRO TECHNOLOGIES
12.2015 - 11.2017
TECHNICAL LEAD
METRICSTREAM INFOTECH PVT.LTD
04.2014 - 12.2015
SR. PROGRAMMER ANALYST
ACCELYA KALE LTD
07.2011 - 02.2014
SR. PROCESS ASSOCIATE
ICLP
11.2008 - 07.2011
PROCESS ASSOCIATE
TATA CONSULTANCY SERVICES
11.2006 - 11.2008
MASTER OF SCIENCE - COMPUTER SCIENCE
UNIVERSITY OF MUMBAI
BACHELOR OF SCIENCE - COMPUTER SCIENCE
UNIVERSITY OF MUMBAI
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