Hiren Patel
Mosgiel,OTA
Summary
- Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
- Competent Telecommunications Technician bringing 7 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Help desk support position. Ready to help team achieve company goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Owner/Operator
Dhan Solutions Limited
04.2021 - Current
- Provide Telco services to Downer NZ & Ventia NZ.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior telecommunication service to customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
Telecommunications Technician
Akshar Telecommunications Ltd
09.2016 - 04.2021
- Programming, configuration of Optical Network Terminal and Fibre Termination Point at residential and commercial sites.
- Planning, designing, developing support to ICT network.
- Locate, performed troubleshooting and diagnosis to resolve telecommunication cable wire issues.
- Operate highly specialized test and fibre optic splicing equipment
- Performing fibre Optic Splicing, cleaving and assembly and testing of cables.
- Installing and configuring of devices like Routers, , ADSL, VDSL and VoIP modems.
- Installing and cabling telephone unit, broadband unit and setup box for TV.
- Determining software and hardware requirement to provide solutions to problems.
- Responding to inquiries about software and hardware problems.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Repairing and Replacing computer system devices, peripherals and other equipment
- Installing software, operating system or related program when required in computer System
- Planning, designing, developing and Support ICT network infrastructure
- Cable joining, repairing and resolve issues
- Fault diagnostic, troubleshooting and resolving technical issues
- Maintain quality standard and network performance monitor and review.
- Providing technical information, advising and communication with customers and clients.
- Following procedures and guidelines.
- Liaison Chorus team members, other contractors and vendors and other resources to fulfil technical requirements.
- Optimum usage of inventory and instruments and equipment and accountability.
- Work as a team member and independently as per requirement.
Education
Diploma Level 7 - Information Technology
Royal Business College
Auckland, NZ01.2016
Bachelor of Technology - Information Technology
Regional College For Education, Research & Tech
Jaipur, Rajasthan11.2013
Diploma - Information Technology
Parul Polytechnic
Vadodara06.2010
Skills
- Theoretical knowledge of ConnectWise & N-able RMM
- Data cabling and network design
- Troubleshooting and Repair
- Device Installation and Maintenance
- Work Order Completion
- Payroll Processing
- Industry Knowledge
- Networking Abilities
- Problem Solving & Complaint Resolution
- Customer Service
- Technical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Owner/Operator
Dhan Solutions Limited
04.2021 - Current
Telecommunications Technician
Akshar Telecommunications Ltd
09.2016 - 04.2021
Diploma Level 7 - Information Technology
Royal Business College
Bachelor of Technology - Information Technology
Regional College For Education, Research & Tech
Diploma - Information Technology
Parul Polytechnic
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