Hireshniapriya Suresh
Summary
Resourceful Community Engagement Coordinator known for productivity and efficient task completion. Possess specialized skills in event planning, stakeholder communication, and digital outreach strategies. Excel in empathy, teamwork, and adaptability, ensuring success in fostering community connections and driving engagement initiatives.
Overview
7
7
years of professional experience
Work History
Community Engagement Coordinator
Plains Media
Christchurch central
2025.09 - Current
- Developed community outreach programs to increase local engagement and participation.
- Coordinated events and activities to foster relationships with community partners.
- Managed communication channels for public inquiries and community feedback.
- Facilitated workshops and training sessions for community members and schools.
- Implemented marketing strategies to promote community events and initiatives effectively.
Guest Service Agent
Sudima Hotel Hind Management
Christchurch
2024.01 - 2025.07
- Provided excellent customer service to guests by addressing inquiries and resolving complaints in a timely manner.
- Adhered to safety protocols while on duty.
- Utilized problem solving techniques to efficiently troubleshoot guest issues.
- Developed relationships with customers to ensure satisfaction throughout their stay.
- Provided concierge services such as restaurant recommendations, local attractions, ticket purchases.
- Answered phone calls promptly and professionally, directing inquiries appropriately.
Guest Service Agent
Carlton City Hotel
Singapore
2022.01 - 2023.01
- Provided excellent customer service to guests by addressing inquiries and resolving complaints in a timely manner.
- Adhered to safety protocols while on duty.
- Utilized problem solving techniques to efficiently troubleshoot guest issues.
- Developed relationships with customers to ensure satisfaction throughout their stay.
- Provided concierge services such as restaurant recommendations, local attractions, ticket purchases.
- Answered phone calls promptly and professionally, directing inquiries appropriately.
- Managed reservations on computer system in an efficient manner.
Life Insurance Agent
Great Eastern Life
Johor
2019.01 - 2023.01
- Built strong relationships with customers by providing exceptional customer service at all times.
- Implemented strategies to build a reliable customer base through referrals and networking activities.
- Performed regular reviews of existing policies to ensure they are up-to-date according to changing circumstances.
- Followed up with clients on periodic basis to assess financial, family and other changes warranting modification of coverage.
- Utilized excellent communication skills to respond promptly to customer inquiries regarding their coverage options.
- Participated in continuing education courses related to life insurance topics such as product features, sales techniques.
- Emphasized product features based on analysis of customers needs.
Customer Service Agent
Changi Airport
Singapore
2021.01 - 2022.01
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Utilized problem-solving techniques to quickly resolve customer complaints in a professional manner.
- Created reports on customer satisfaction trends for management review purposes.
- Enforced strict adherence to security measures outlined by federal aviation authorities at all times.
- Performed quality control checks on boarding passes before issuing them to passengers.
- Verified passport details for international travellers prior to their departure from the airport terminal.
- Regularly updated databases related to customer profiles and flight schedules using computer software applications.
- Processed ticketing transactions, checked baggage, and assisted customers with any necessary travel information or documentation.
Education
Diploma - International Business
Polytechnic Malacca
Malacca, MalaysiaGCE O Level -
SMK Taman Nusajaya
Johor, MalaysiaSome College (No Degree) - Business
Open Polytechnic
Christchurch, New ZealandSkills
- Leadership
- Professional Communication
- Time management
- Computer Skills
- Microsoft Office
- Problem Solving
- Additional Skill
- Organizational skills
- Community outreach
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Relationship building
- Multicultural sensitivity
- Nonprofit experience
- Active listening
- Excellent communication
- Written communication
- Self motivation
- Multitasking capacity
- Strategic planning
- Professionalism
- Teamwork
- Cultural sensitivity
- Attention to detail
- Social services
- Social media management
- Adaptability
- Interpersonal communication
Personal Information
Nationality: Malaysian
Awards
- Best Award, Great Eastern Life Malaysia
- Next Gen Award, Great Eastern Life Malaysia
Volunteer Experience
- Volunteer, Malaysian Volunteer Corps Department, Malacca, Malaysia, 01/01/17, 12/31/20, Participated in community outreach programs to build relationships between law enforcement officers and local residents., Maintained composure under pressure while performing high-risk tasks such as serving warrants or diffusing potentially dangerous situations., Displayed leadership qualities while directing team members in various operations.
- Treasury Assistant, Hindu Youth Organisation, Perak, Malaysia, 01/01/17, 12/31/18, Managed internal controls over cash disbursements in accordance with organizational policies., Monitored progress against objectives, identified areas of improvement, and provided corrective action plans as needed.
Extracurricular Activities
Marching Band, District Level, 2014, Malaysia
Languages
- Malay
- Tamil
- English
Driving Skill
New Zealand Driving Licence
Timeline
Community Engagement Coordinator
Plains Media
2025.09 - Current
Guest Service Agent
Sudima Hotel Hind Management
2024.01 - 2025.07
Guest Service Agent
Carlton City Hotel
2022.01 - 2023.01
Customer Service Agent
Changi Airport
2021.01 - 2022.01
Life Insurance Agent
Great Eastern Life
2019.01 - 2023.01
Diploma - International Business
Polytechnic Malacca
GCE O Level -
SMK Taman Nusajaya
Some College (No Degree) - Business
Open Polytechnic