Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Hiria Rai

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Kowhai Cleaning Limited
06.2021 - Current
  • Answering multi-line phone , routing calls, delivering messages to staff and handling enquiries.
  • Executed record filing system to improve document organization and management.
  • Scheduled director meetings and client appointments for staff
  • Assistance in editing/ proof checking for sales staff
  • Advisor in conflict resolution

Administrative Assistant

Edenwood Limited
06.2019 - 06.2021
  • Answering multi-line phone , routing calls, delivering messages to staff and handling enquiries.
  • Scheduled director meetings and client appointments for staff
  • Assistance in editing/ proof checking for sales staff
  • Advisor in conflict resolution

Events Team Member

Villa Maria Winery
10.2016 - 06.2017
  • Set up event facilities and equipment, cleaned areas and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
  • Provided general cleaning of venue spaces before, during and after events.
  • Independently host and setup for in house corporate board meetings
  • Set up and pack down for concerts/events, backstage, private rooms.

Gaming Attendant /Bartender

Central Lane Hotel
01.2015 - 11.2015
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
  • Reported concerns, broken machines and out-of-order games to supervisor.
  • Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Closed out cash register and prepared cashier report at close of business.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.

Receptionist

LMC
11.2014 - 01.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Assisted in midwifery information for calling clients
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Supported various administrative duties by proofreading, transcribing and invoicing.

Head Barista

Sierra Cafe
10.2013 - 11.2014
  • Independently handled all opening or closing of cafe, both while working double shifts
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Waitress/ Bartender

De Fontein
12.2012 - 10.2013
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Nursing

Manukau Institute of Technology
Manukau, NZ

Botany Downs Secondary College
Botany Downs, NZ
12.2012

Skills

  • Excellent written and oral communication skills
  • Strong adaptability
  • Proficient across all Microsoft Office programmes
  • Strong conflict resolution skills
  • Strong punctuality
  • Wide range of skills and experiences from the hospitality industry

Timeline

Administrative Assistant

Kowhai Cleaning Limited
06.2021 - Current

Administrative Assistant

Edenwood Limited
06.2019 - 06.2021

Events Team Member

Villa Maria Winery
10.2016 - 06.2017

Gaming Attendant /Bartender

Central Lane Hotel
01.2015 - 11.2015

Receptionist

LMC
11.2014 - 01.2015

Head Barista

Sierra Cafe
10.2013 - 11.2014

Waitress/ Bartender

De Fontein
12.2012 - 10.2013

Nursing

Manukau Institute of Technology

Botany Downs Secondary College

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Hiria Rai